Non existent service from Webafrica with Metrofiber as service provider

To Webafrica and Metrifibre Management,

I am lodging a formal complaint regarding the completely unacceptable service I have received from Webafrica.

I submitted multiple move-home requests on 13 November and 18 November, yet Webafrica that on-sell Metrofibre services only contacted me on 20 November to schedule the relocation for 15:00 today. Despite this confirmed appointment, no technician arrived, and I received no call, no email, and no proper update. The only communication was a vague SMS mentioning a delay, with no explanation and no contact number to follow up.

Adding to this, I have spent: • 59 minutes on a phone call to Webafrica, waiting for assistance that never came • Over two hours sending messages through my Webafrica account profile with zero response

For a long-standing client who relies on fibre to work, this level of service is not just disappointing—it is completely unacceptable and unprofessional.

I am demanding the following immediate actions: 1. A clear explanation for the missed appointment and the ongoing delays 2. An urgent, confirmed relocation date and time within the next 24–48 hours 3. Direct contact details of a responsible person who will manage this issue properly

If Webafrica or Metrofibre cannot resolve this matter promptly and professionally, I will be forced to move my services to another provider without further notice.

I expect a rapid and serious response as Webafrica stated in various WhatsApp message to me the last hour that the fault lies with non communication from Metrofiber.