NS
Nelio S
1 reviews | Active since Jul 2022
25 Apr 2023, 17:19
Non existent installation and non existent customer service.
Hi, I had an installation scheduled for Sunday morning and no one showed up. Not even a phone call to apologise. I had cancelled plans for that day to be available so it's incredibly rude to stand up a potential customer like this. Since then I've opened a ticket, sent through numerous emails and a WhatsApp and only received a "we'll investigate and get back to you response". I could try your call centre but according to Hellopeter complaints, it looks like no one will answer my call anyway so I'm not wasting my phone bill. Hellopeter is now my final resort before I walk away from this whole ordeal. I'm done chasing after you guys. If Metrofibre actually wants my business (which looks unlikely at this point), I'd suggest you up your game and get in contact with me to get this installation done. Or I'll just stick with my current fibre provider while you lose out on gaining a customer.
Helpful (0)
Replies (9)0
Replies (9)
MetroFibre Networx's replyOfficial
26 Apr 2023, 08:58Good day Nelio.
We want to apologize for the frustration and disappointment you have experienced with our services thus far. Please allow our team here to follow up, one of our agents will get in contact with you to discuss further.
Kind regards
Sunet
We want to apologize for the frustration and disappointment you have experienced with our services thus far. Please allow our team here to follow up, one of our agents will get in contact with you to discuss further.
Kind regards
Sunet
MetroFibre Networx's reply26 Apr 2023, 08:58
Official
Good day Nelio.
We want to apologize for the frustration and disappointment you have experienced with our services thus far. Please allow our team here to follow up, one of our agents will get in contact with you to discuss further.
Kind regards
Sunet
We want to apologize for the frustration and disappointment you have experienced with our services thus far. Please allow our team here to follow up, one of our agents will get in contact with you to discuss further.
Kind regards
Sunet
NS
Nelio S's updateReviewer Update
26 Apr 2023, 17:25Thanks for the responsive. Apparently your technician will have to install a new line in the building. I have spoken to our body corporate and they have no objection. That's if you guys want the extra customers - there are 200 in this building who would gladly pay R400 for a 20 meg line. You can contact them directly: ***, ***
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Nelio S's update26 Apr 2023, 17:25
Reviewer Update
Thanks for the responsive. Apparently your technician will have to install a new line in the building. I have spoken to our body corporate and they have no objection. That's if you guys want the extra customers - there are 200 in this building who would gladly pay R400 for a 20 meg line. You can contact them directly: ***, ***
MetroFibre Networx's replyOfficial
26 Apr 2023, 18:04Thank you for the response.
We are glad to hear that our technicians will be of assistance.
Thank you for the referral too.
We will be sure to forward the information to the relevant department for further assistance.
Kind regards
Nthabi
We are glad to hear that our technicians will be of assistance.
Thank you for the referral too.
We will be sure to forward the information to the relevant department for further assistance.
Kind regards
Nthabi
MetroFibre Networx's reply26 Apr 2023, 18:04
Official
Thank you for the response.
We are glad to hear that our technicians will be of assistance.
Thank you for the referral too.
We will be sure to forward the information to the relevant department for further assistance.
Kind regards
Nthabi
We are glad to hear that our technicians will be of assistance.
Thank you for the referral too.
We will be sure to forward the information to the relevant department for further assistance.
Kind regards
Nthabi
NS
Nelio S's updateReviewer Update
27 Apr 2023, 09:19Hi, no they didn't confirm they were going ahead with the installation. They just said they would need to install a fibre line through the building. This could take months to a year... Do your technicians know there's already a fibre line installed in our building? They didn't send anyone to check. Can't they just use the existing line?
NS
Nelio S's update27 Apr 2023, 09:19
Reviewer Update
Hi, no they didn't confirm they were going ahead with the installation. They just said they would need to install a fibre line through the building. This could take months to a year... Do your technicians know there's already a fibre line installed in our building? They didn't send anyone to check. Can't they just use the existing line?
MetroFibre Networx's replyOfficial
02 May 2023, 15:44Good day Nelio,
Kindly note that we are awaiting a response from our maintenance team for further assistance.
We will revert to you via email.
Kind regards,
Nthabi
Kindly note that we are awaiting a response from our maintenance team for further assistance.
We will revert to you via email.
Kind regards,
Nthabi
MetroFibre Networx's reply02 May 2023, 15:44
Official
Good day Nelio,
Kindly note that we are awaiting a response from our maintenance team for further assistance.
We will revert to you via email.
Kind regards,
Nthabi
Kindly note that we are awaiting a response from our maintenance team for further assistance.
We will revert to you via email.
Kind regards,
Nthabi
NS
Nelio S's updateReviewer Update
02 May 2023, 15:49Ok, thanks for the response. I'll update my review rating or post a positive review once installation is done.
NS
Nelio S's update02 May 2023, 15:49
Reviewer Update
Ok, thanks for the response. I'll update my review rating or post a positive review once installation is done.
MetroFibre Networx's replyOfficial
02 May 2023, 15:55Thank You for your response.
We will be sure to keep you updated.
Kind regards,
Nthabi
We will be sure to keep you updated.
Kind regards,
Nthabi
MetroFibre Networx's reply02 May 2023, 15:55
Official
Thank You for your response.
We will be sure to keep you updated.
Kind regards,
Nthabi
We will be sure to keep you updated.
Kind regards,
Nthabi
NS
Nelio S's updateReviewer Update
04 May 2023, 11:48Well so much for that. I just received an email from your sales support cancelling my order.
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Nelio S's update04 May 2023, 11:48
Reviewer Update
Well so much for that. I just received an email from your sales support cancelling my order.
MetroFibre Networx's replyOfficial
10 May 2023, 16:53Dear Nelio
Kindly note that, per feedback provided by our maintenance team, we are unable to assist with providing a service at your residence.
This is because MetroFibre does not have infrastructure in the area that you reside in, thus we are unable to run an individual fibre line to your unit.
Please accept our sincerest apologies for the frustration caused.
Kind Regards
Marilize
Kindly note that, per feedback provided by our maintenance team, we are unable to assist with providing a service at your residence.
This is because MetroFibre does not have infrastructure in the area that you reside in, thus we are unable to run an individual fibre line to your unit.
Please accept our sincerest apologies for the frustration caused.
Kind Regards
Marilize
MetroFibre Networx's reply10 May 2023, 16:53
Official
Dear Nelio
Kindly note that, per feedback provided by our maintenance team, we are unable to assist with providing a service at your residence.
This is because MetroFibre does not have infrastructure in the area that you reside in, thus we are unable to run an individual fibre line to your unit.
Please accept our sincerest apologies for the frustration caused.
Kind Regards
Marilize
Kindly note that, per feedback provided by our maintenance team, we are unable to assist with providing a service at your residence.
This is because MetroFibre does not have infrastructure in the area that you reside in, thus we are unable to run an individual fibre line to your unit.
Please accept our sincerest apologies for the frustration caused.
Kind Regards
Marilize