PN
Palesa N
1 reviews | Active since Jul 2011
07 Apr 2026, 19:56
Non-existent customer support
The service that I'm getting from your team is appalling. I've been calling multiple times, to get to no human. I've been WhatsApp'ing all your numbers to no end, I've created tickets with your complaints team, your support team and since Friday no one has attempted to solve my issue or let me know what's wrong. This is ridiculous. I'm paying for no service at this point.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
07 Apr 2026, 20:24Dear Palesa
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to urgently contact you and assist with your query. They will review the matter and provide the necessary support.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to urgently contact you and assist with your query. They will review the matter and provide the necessary support.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Apr 2026, 20:24
Official
Dear Palesa
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to urgently contact you and assist with your query. They will review the matter and provide the necessary support.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to urgently contact you and assist with your query. They will review the matter and provide the necessary support.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
PN
Palesa N's updateReviewer Update
08 Apr 2026, 14:27This still has not been resolved.
PN
Palesa N's update08 Apr 2026, 14:27
Reviewer Update
This still has not been resolved.
PN
Palesa N's updateReviewer Update
08 Apr 2026, 18:10It's now 6pm and no one has reached out, no one has fixed my issue. This is extremely frustrating.
PN
Palesa N's update08 Apr 2026, 18:10
Reviewer Update
It's now 6pm and no one has reached out, no one has fixed my issue. This is extremely frustrating.
PN
Palesa N's updateReviewer Update
05 May 2026, 14:40Metrofibre please cancel my subscription, I have not been able to get my matter resolved in about a month! Please urgently action as I've tried to reason with you a multiple times to no avail.
PN
Palesa N's update05 May 2026, 14:40
Reviewer Update
Metrofibre please cancel my subscription, I have not been able to get my matter resolved in about a month! Please urgently action as I've tried to reason with you a multiple times to no avail.