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Aldridge D
1 reviews | Active since Apr 2024
08 Apr 2024, 09:01
Non-Existent Customer Support
I app**** for a line on the 28/02/2024. In my application I asked them to activate my line 01/04/2024. Mid March I received a statement saying I owe them R689 for Pro Rata, from 07/03/2024 - 31/03/2024. I have been trying to get in touch with them. I've sent emails, whatsapp, tried phoning support, nothing. I have NEVER experienced such bad customer support.
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Aldridge D's updateReviewer Update
08 Apr 2024, 17:43Hi,
Has there been any update on this matter?
Has there been any update on this matter?
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Aldridge D's update08 Apr 2024, 17:43
Reviewer Update
Hi,
Has there been any update on this matter?
Has there been any update on this matter?
AD
Aldridge D's updateReviewer Update
09 Apr 2024, 09:31How has there been NO PROGRESS on this?
My line has been off for how long.
The issue is the Pro Rata, calculated from the 7th - someone on your side activated the line way before my requested date, but now I'm paying for it.
How cant my line be restored while finance sorts this out?
This could all have been avoided if I was helped in March already. I tried contacting every Metrofibre support line to sort it but received NO RESPONSE. Then in April my line gets cuts because I'm in arrears.
My line has been off for how long.
The issue is the Pro Rata, calculated from the 7th - someone on your side activated the line way before my requested date, but now I'm paying for it.
How cant my line be restored while finance sorts this out?
This could all have been avoided if I was helped in March already. I tried contacting every Metrofibre support line to sort it but received NO RESPONSE. Then in April my line gets cuts because I'm in arrears.
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Aldridge D's update09 Apr 2024, 09:31
Reviewer Update
How has there been NO PROGRESS on this?
My line has been off for how long.
The issue is the Pro Rata, calculated from the 7th - someone on your side activated the line way before my requested date, but now I'm paying for it.
How cant my line be restored while finance sorts this out?
This could all have been avoided if I was helped in March already. I tried contacting every Metrofibre support line to sort it but received NO RESPONSE. Then in April my line gets cuts because I'm in arrears.
My line has been off for how long.
The issue is the Pro Rata, calculated from the 7th - someone on your side activated the line way before my requested date, but now I'm paying for it.
How cant my line be restored while finance sorts this out?
This could all have been avoided if I was helped in March already. I tried contacting every Metrofibre support line to sort it but received NO RESPONSE. Then in April my line gets cuts because I'm in arrears.
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Aldridge D's updateReviewer Update
17 Apr 2024, 16:26My line just got suspended, again. The Pro rata issue is still not resolved. I have been chasing support for the correction but no reply.
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Aldridge D's update17 Apr 2024, 16:26
Reviewer Update
My line just got suspended, again. The Pro rata issue is still not resolved. I have been chasing support for the correction but no reply.