DH
David H
1 reviews | Active since May 2013
09 Feb 2024, 08:42
NON EXISTENT customer service
This has to be the WORST ISP in the country. Customer Service is non existent. Their call center is a joke... called three times, each call 20min in duration, transferred from one person to the next and not one could assist me... not to mention the absolute racket in the background, sound like the call center was located in taxi rank. I have had the same experience at the end of last year when trying to order their service... and now again when trying to pay my account. If there is ANY other service provider in your area, without a doubt chose them.
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Replies (3)DH
David H's updateReviewer Update
09 Feb 2024, 10:31I called ***, and was bounced from person to person, each asking me the exact same questions and in no way assisting me.
I have received an email from your accounts dept, that I have rep**** to...now i hope they action my requests.
I have received an email from your accounts dept, that I have rep**** to...now i hope they action my requests.
DH
David H's update09 Feb 2024, 10:31
Reviewer Update
I called ***, and was bounced from person to person, each asking me the exact same questions and in no way assisting me.
I have received an email from your accounts dept, that I have rep**** to...now i hope they action my requests.
I have received an email from your accounts dept, that I have rep**** to...now i hope they action my requests.
DH
David H's updateReviewer Update
09 Feb 2024, 10:32I used my mobile to call you ***
DH
David H's update09 Feb 2024, 10:32
Reviewer Update
I used my mobile to call you ***
MetroFibre Networx's replyOfficial
09 Feb 2024, 10:39Thank you for responding Mr Hoff. I am able to find the calls you made to us. Be sure that I am going to investigate these call recordings, identify the agents and assess the overall call behaviour. I will take it up with our Management.
Once again, my sincere apologies for the poor service you have received.
Kind regards
Sunet
Once again, my sincere apologies for the poor service you have received.
Kind regards
Sunet
MetroFibre Networx's reply09 Feb 2024, 10:39
Official
Thank you for responding Mr Hoff. I am able to find the calls you made to us. Be sure that I am going to investigate these call recordings, identify the agents and assess the overall call behaviour. I will take it up with our Management.
Once again, my sincere apologies for the poor service you have received.
Kind regards
Sunet
Once again, my sincere apologies for the poor service you have received.
Kind regards
Sunet