MM
Mpolokeng M
1 reviews | Active since Sept 2012
21 Apr 2026, 19:29
Non-Existence Support and Finance Team
I am beyond disgusted with the service or lack thereof from MetroFibre. My fibre is currently down, and it is impossible to get through to support to log a ticket. Even worse, their finance team is non-existent. We have tried to contact them regarding overpayment of Account and incorrect capture of payments and they never get back to us. Emails go ignored, and calls are not answered. It is unacceptable that we pay for a service that is constantly down, only to have zero support channels actually working to fix it. MetroFibre is a no-go area if you want reliable service and peace of mind. Fix your support and get your finance team to respond!
Ticket *** Finance department Ticket *** Support
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
21 Apr 2026, 20:04Dear Mpolokeng,
Thank you for bringing this to our attention.
We understand how concerning it is to experience a service outage while also not receiving the support you need, especially when it relates to both technical assistance and billing queries. Your feedback has been noted, along with the ticket references provided, and this matter is being prioritised for investigation.
Our team will review the service interruption as well as the finance-related concerns regarding the overpayment and allocation of funds. We will be in contact with you directly to provide feedback and assist in resolving both matters as quickly as possible.
We appreciate you flagging this and will ensure it receives the necessary attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how concerning it is to experience a service outage while also not receiving the support you need, especially when it relates to both technical assistance and billing queries. Your feedback has been noted, along with the ticket references provided, and this matter is being prioritised for investigation.
Our team will review the service interruption as well as the finance-related concerns regarding the overpayment and allocation of funds. We will be in contact with you directly to provide feedback and assist in resolving both matters as quickly as possible.
We appreciate you flagging this and will ensure it receives the necessary attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Apr 2026, 20:04
Official
Dear Mpolokeng,
Thank you for bringing this to our attention.
We understand how concerning it is to experience a service outage while also not receiving the support you need, especially when it relates to both technical assistance and billing queries. Your feedback has been noted, along with the ticket references provided, and this matter is being prioritised for investigation.
Our team will review the service interruption as well as the finance-related concerns regarding the overpayment and allocation of funds. We will be in contact with you directly to provide feedback and assist in resolving both matters as quickly as possible.
We appreciate you flagging this and will ensure it receives the necessary attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how concerning it is to experience a service outage while also not receiving the support you need, especially when it relates to both technical assistance and billing queries. Your feedback has been noted, along with the ticket references provided, and this matter is being prioritised for investigation.
Our team will review the service interruption as well as the finance-related concerns regarding the overpayment and allocation of funds. We will be in contact with you directly to provide feedback and assist in resolving both matters as quickly as possible.
We appreciate you flagging this and will ensure it receives the necessary attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MM
Mpolokeng M's updateReviewer Update
21 Apr 2026, 20:14I appreciate the response. I am waiting for direct contact from both the technical and finance teams. Please note that this matter will only be considered resolved once my fibre is back online and the overpayment on my account is correctly reflected
MM
Mpolokeng M's update21 Apr 2026, 20:14
Reviewer Update
I appreciate the response. I am waiting for direct contact from both the technical and finance teams. Please note that this matter will only be considered resolved once my fibre is back online and the overpayment on my account is correctly reflected