MJ
Monique J
1 reviews | Active since Jun 2023
30 Jun 2023, 16:15
Nokia Router Down
Yet again the fibre is down, and the full amount has been paid, yet again I have to buy data out of pocket and as per the previous downtime I was not credited but Metro Fibre took there whole payment - again no ***KEN SERVICE. M Johannes - ID: ***.
Helpful (0)
Replies (3)0
Replies (3)MJ
Monique J's updateReviewer Update
01 Jul 2023, 10:31So now again the whole ***KEN weekend we suppose to sit without connection because of this Nokia **** router, can someone just ***KEN call me and advise when this **** if going to be fixed, you guys are quick to take your money but giving a person feedback you can't...***KE **** SHOW OF A BUSINESS, I'm still waiting for my credit for the previous time I didn't had connection.
MJ
Monique J's update01 Jul 2023, 10:31
Reviewer Update
So now again the whole ***KEN weekend we suppose to sit without connection because of this Nokia **** router, can someone just ***KEN call me and advise when this **** if going to be fixed, you guys are quick to take your money but giving a person feedback you can't...***KE **** SHOW OF A BUSINESS, I'm still waiting for my credit for the previous time I didn't had connection.
MJ
Monique J's updateReviewer Update
03 Jul 2023, 08:26 Good day,
So one should first shout and swear and make a noise before Metro Fibre going to respon, oh no wait they not gonna do anything about there **** ups coz the customer doesn't matter, since Friday when I receive a sms that the Nokia Router is faulty, no one give any feedback of when this will be fixed I'm still without any connection and yet again I must pay out of pocket for data, what ***KEN business are you running, some of the people in my neighborhood doesn't have this problem but why I'm I the one pulling on the short end of the stick every ***KEN time Metro Fibre has issues.
Please advise on the cancelation process when I can cancel when the expiry date is of this contract, I'm no longer begging Metro Fibre for help...and I hope the ***KEN CEO Steve Booysen get ahold of this email.
Thank you.
So one should first shout and swear and make a noise before Metro Fibre going to respon, oh no wait they not gonna do anything about there **** ups coz the customer doesn't matter, since Friday when I receive a sms that the Nokia Router is faulty, no one give any feedback of when this will be fixed I'm still without any connection and yet again I must pay out of pocket for data, what ***KEN business are you running, some of the people in my neighborhood doesn't have this problem but why I'm I the one pulling on the short end of the stick every ***KEN time Metro Fibre has issues.
Please advise on the cancelation process when I can cancel when the expiry date is of this contract, I'm no longer begging Metro Fibre for help...and I hope the ***KEN CEO Steve Booysen get ahold of this email.
Thank you.
MJ
Monique J's update03 Jul 2023, 08:26
Reviewer Update
Good day,
So one should first shout and swear and make a noise before Metro Fibre going to respon, oh no wait they not gonna do anything about there **** ups coz the customer doesn't matter, since Friday when I receive a sms that the Nokia Router is faulty, no one give any feedback of when this will be fixed I'm still without any connection and yet again I must pay out of pocket for data, what ***KEN business are you running, some of the people in my neighborhood doesn't have this problem but why I'm I the one pulling on the short end of the stick every ***KEN time Metro Fibre has issues.
Please advise on the cancelation process when I can cancel when the expiry date is of this contract, I'm no longer begging Metro Fibre for help...and I hope the ***KEN CEO Steve Booysen get ahold of this email.
Thank you.
So one should first shout and swear and make a noise before Metro Fibre going to respon, oh no wait they not gonna do anything about there **** ups coz the customer doesn't matter, since Friday when I receive a sms that the Nokia Router is faulty, no one give any feedback of when this will be fixed I'm still without any connection and yet again I must pay out of pocket for data, what ***KEN business are you running, some of the people in my neighborhood doesn't have this problem but why I'm I the one pulling on the short end of the stick every ***KEN time Metro Fibre has issues.
Please advise on the cancelation process when I can cancel when the expiry date is of this contract, I'm no longer begging Metro Fibre for help...and I hope the ***KEN CEO Steve Booysen get ahold of this email.
Thank you.
MetroFibre Networx's replyOfficial
03 Jul 2023, 09:26Dear Monique
We sincerely apologize for the connectivity difficulties you are experiencing.
We have identified a widespread fault on our Nokia devices and are working with our Network operations center to restore stable connectivity as a matter of priority.
Thank you for your patience in this regard.
Kind Regards
Marilize
We sincerely apologize for the connectivity difficulties you are experiencing.
We have identified a widespread fault on our Nokia devices and are working with our Network operations center to restore stable connectivity as a matter of priority.
Thank you for your patience in this regard.
Kind Regards
Marilize
Best regards,
MetroFibre Networx's reply03 Jul 2023, 09:26
Official
Dear Monique
We sincerely apologize for the connectivity difficulties you are experiencing.
We have identified a widespread fault on our Nokia devices and are working with our Network operations center to restore stable connectivity as a matter of priority.
Thank you for your patience in this regard.
Kind Regards
Marilize
We sincerely apologize for the connectivity difficulties you are experiencing.
We have identified a widespread fault on our Nokia devices and are working with our Network operations center to restore stable connectivity as a matter of priority.
Thank you for your patience in this regard.
Kind Regards
Marilize
Best regards,