WM
Wandile M
1 reviews | Active since Feb 2026
27 Feb 2026, 08:23
NO UPDATE ON OUTAGES.
I had no Fibre access for the past 4 days. As i write this review I'm using my neighbor on OpenServe.
The cause for no access is due to an outage. I understand outages can happen but not being able to resolve this in 4 days is surely a sign of incompetence or unskilled engineers.
The lack of communication is the worst thing. They don't even update their portal or status of the outage. You just sit in limbo.
One thing I do appreciate about other networks is the update on the progress. NOT METRO...
This is enough for me to make the switch to VUMA. The inconvenience is not worth it.
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Replies (1)
MetroFibre Networx's replyOfficial
27 Feb 2026, 09:45Dear Wandile
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience caused by the recent outage.
We understand how disruptive it is to be without fibre access for several days, especially when working or relying on the service daily.
Please be advised that we have escalated your query to our Maintenance Department for urgent investigation and further assistance. The team has been requested to prioritise the matter and provide feedback as soon as possible.
We also acknowledge your concerns regarding communication and status updates, and this feedback will be shared internally for review and improvement.
We appreciate your patience and will provide an update as soon as we receive feedback from the Maintenance team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience caused by the recent outage.
We understand how disruptive it is to be without fibre access for several days, especially when working or relying on the service daily.
Please be advised that we have escalated your query to our Maintenance Department for urgent investigation and further assistance. The team has been requested to prioritise the matter and provide feedback as soon as possible.
We also acknowledge your concerns regarding communication and status updates, and this feedback will be shared internally for review and improvement.
We appreciate your patience and will provide an update as soon as we receive feedback from the Maintenance team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Feb 2026, 09:45
Official
Dear Wandile
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience caused by the recent outage.
We understand how disruptive it is to be without fibre access for several days, especially when working or relying on the service daily.
Please be advised that we have escalated your query to our Maintenance Department for urgent investigation and further assistance. The team has been requested to prioritise the matter and provide feedback as soon as possible.
We also acknowledge your concerns regarding communication and status updates, and this feedback will be shared internally for review and improvement.
We appreciate your patience and will provide an update as soon as we receive feedback from the Maintenance team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience caused by the recent outage.
We understand how disruptive it is to be without fibre access for several days, especially when working or relying on the service daily.
Please be advised that we have escalated your query to our Maintenance Department for urgent investigation and further assistance. The team has been requested to prioritise the matter and provide feedback as soon as possible.
We also acknowledge your concerns regarding communication and status updates, and this feedback will be shared internally for review and improvement.
We appreciate your patience and will provide an update as soon as we receive feedback from the Maintenance team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations