DP
D P
1 reviews | Active since Jan 2023
21 May 2026, 12:25
No support, the channels are inoperative
I have not had a connection since yesterday,
I have tried every channel to get support.
I called, the AI could not resolve, so im still waiting for a "human' to call me after 4 hours,
I have used your WhatsApp, Same, still waiting for that human,
I have emailed...no response
I have used your online support...nothing.
Obviously I have exhausted all avenues.
There is no escalation channel in place,
What do I do next?
Icasa Mybroadband
Most likely cancelation.
I anticipate that you will respond by again referring me to your completely useless channels With no accountability from anyone.
Remember, people complain with their feet, and word of mouth And no.doubt you would be the aware of the cost to acquire a customer and the loss and opportunity cost u sustain when u lose a customer. At this stage consider me a 95% lost customer, but the window is still slightly open to rescue the situation.
But im not holding my breath ***
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
21 May 2026, 15:17Dear DP
Thank you for bringing this matter to our attention.
We acknowledge the frustration caused by the prolonged loss of connectivity and the difficulty experienced when attempting to obtain assistance through our support channels. Your feedback regarding the delays and lack of communication has been noted and escalated to the relevant teams for immediate attention.
We understand the importance of receiving timely support and maintaining a stable connection, and we appreciate you outlining the impact this experience has had.
Your matter is being prioritized for urgent investigation, and the necessary teams will work to restore your service and provide further feedback as soon as possible.
Thank you for the opportunity to address your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We acknowledge the frustration caused by the prolonged loss of connectivity and the difficulty experienced when attempting to obtain assistance through our support channels. Your feedback regarding the delays and lack of communication has been noted and escalated to the relevant teams for immediate attention.
We understand the importance of receiving timely support and maintaining a stable connection, and we appreciate you outlining the impact this experience has had.
Your matter is being prioritized for urgent investigation, and the necessary teams will work to restore your service and provide further feedback as soon as possible.
Thank you for the opportunity to address your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 May 2026, 15:17
Official
Dear DP
Thank you for bringing this matter to our attention.
We acknowledge the frustration caused by the prolonged loss of connectivity and the difficulty experienced when attempting to obtain assistance through our support channels. Your feedback regarding the delays and lack of communication has been noted and escalated to the relevant teams for immediate attention.
We understand the importance of receiving timely support and maintaining a stable connection, and we appreciate you outlining the impact this experience has had.
Your matter is being prioritized for urgent investigation, and the necessary teams will work to restore your service and provide further feedback as soon as possible.
Thank you for the opportunity to address your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We acknowledge the frustration caused by the prolonged loss of connectivity and the difficulty experienced when attempting to obtain assistance through our support channels. Your feedback regarding the delays and lack of communication has been noted and escalated to the relevant teams for immediate attention.
We understand the importance of receiving timely support and maintaining a stable connection, and we appreciate you outlining the impact this experience has had.
Your matter is being prioritized for urgent investigation, and the necessary teams will work to restore your service and provide further feedback as soon as possible.
Thank you for the opportunity to address your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
DP
D P's updateReviewer Update
23 May 2026, 12:00Well hello there...
Its 2 days later, and still no progress
Ur goddam right im frustrated.
I have spent a total of 178 minutes on calls that go nowhere. Your AI has no intelligence, the calls are never connected to a human
The ticket number I was given 2 days ago is ***
So in the meantime im spending money on data,
Im spending money on calls,
And you still lack integrity by expecting me to pay a fee for a service I am not receiving because you are too I*********** to resolve. Or, just couldn't care.
By the way, do u know that the only option on your call center that is answered is SALES,
So you wanted to dupe more people into becoming customers when you do not have the will or capacity to maintain those u have.
I have had it, I realize you do not want to retain me as a customer, its time to move on
Given the paradoxical interpretation of service you have provided so far, I dont expect much from here.
You have my phone number ***
Its 2 days later, and still no progress
Ur goddam right im frustrated.
I have spent a total of 178 minutes on calls that go nowhere. Your AI has no intelligence, the calls are never connected to a human
The ticket number I was given 2 days ago is ***
So in the meantime im spending money on data,
Im spending money on calls,
And you still lack integrity by expecting me to pay a fee for a service I am not receiving because you are too I*********** to resolve. Or, just couldn't care.
By the way, do u know that the only option on your call center that is answered is SALES,
So you wanted to dupe more people into becoming customers when you do not have the will or capacity to maintain those u have.
I have had it, I realize you do not want to retain me as a customer, its time to move on
Given the paradoxical interpretation of service you have provided so far, I dont expect much from here.
You have my phone number ***
DP
D P's update23 May 2026, 12:00
Reviewer Update
Well hello there...
Its 2 days later, and still no progress
Ur goddam right im frustrated.
I have spent a total of 178 minutes on calls that go nowhere. Your AI has no intelligence, the calls are never connected to a human
The ticket number I was given 2 days ago is ***
So in the meantime im spending money on data,
Im spending money on calls,
And you still lack integrity by expecting me to pay a fee for a service I am not receiving because you are too I*********** to resolve. Or, just couldn't care.
By the way, do u know that the only option on your call center that is answered is SALES,
So you wanted to dupe more people into becoming customers when you do not have the will or capacity to maintain those u have.
I have had it, I realize you do not want to retain me as a customer, its time to move on
Given the paradoxical interpretation of service you have provided so far, I dont expect much from here.
You have my phone number ***
Its 2 days later, and still no progress
Ur goddam right im frustrated.
I have spent a total of 178 minutes on calls that go nowhere. Your AI has no intelligence, the calls are never connected to a human
The ticket number I was given 2 days ago is ***
So in the meantime im spending money on data,
Im spending money on calls,
And you still lack integrity by expecting me to pay a fee for a service I am not receiving because you are too I*********** to resolve. Or, just couldn't care.
By the way, do u know that the only option on your call center that is answered is SALES,
So you wanted to dupe more people into becoming customers when you do not have the will or capacity to maintain those u have.
I have had it, I realize you do not want to retain me as a customer, its time to move on
Given the paradoxical interpretation of service you have provided so far, I dont expect much from here.
You have my phone number ***
DP
D P's updateReviewer Update
23 May 2026, 17:19Tick tock...
Ur SLA of 48 hours has now been breached, we're over 50,...and nothing, should I even be surprised any more about your absolute incompetence
I guess ur all out for the weekend, whilst u continue to rip me off by charging me for something u r unable to provide. Not by a force majeure, but by your own incompetence
Ur SLA of 48 hours has now been breached, we're over 50,...and nothing, should I even be surprised any more about your absolute incompetence
I guess ur all out for the weekend, whilst u continue to rip me off by charging me for something u r unable to provide. Not by a force majeure, but by your own incompetence
DP
D P's update23 May 2026, 17:19
Reviewer Update
Tick tock...
Ur SLA of 48 hours has now been breached, we're over 50,...and nothing, should I even be surprised any more about your absolute incompetence
I guess ur all out for the weekend, whilst u continue to rip me off by charging me for something u r unable to provide. Not by a force majeure, but by your own incompetence
Ur SLA of 48 hours has now been breached, we're over 50,...and nothing, should I even be surprised any more about your absolute incompetence
I guess ur all out for the weekend, whilst u continue to rip me off by charging me for something u r unable to provide. Not by a force majeure, but by your own incompetence