ER
Erna R
1 reviews | Active since Aug 2019
06 Dec 2023, 16:46
No support service from MetroFibre
Router and thus WiFi not working … been waiting for 40 minutes now to be assisted . Still NOTHING😡😡 and then they have the audacity to tell me my call is important to them after THREE of their agents cut the call short and just put the phone down on me .
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Replies (2)ER
Erna R's updateReviewer Update
08 Dec 2023, 22:26It is now 48 hours later AFTER your reply and I still do NOT have WiFi . How long is a “prompt response “ in the MetroFibre world ????😡😡😡 apologising for the inconvenience caused is not paying my rent . I work from home and you have caused loss of income for THREE days now !!!! I am desperate but there is just NOTHING I can do . Now it is weekend - doubt anything will be done for the next two days and that is another two days of income lost ( yes I HAVE to work 7 days per week to make ends meet but what do you care ?????) this is busy driving me over the edge 😡😡😡😡😡
ER
Erna R's update08 Dec 2023, 22:26
Reviewer Update
It is now 48 hours later AFTER your reply and I still do NOT have WiFi . How long is a “prompt response “ in the MetroFibre world ????😡😡😡 apologising for the inconvenience caused is not paying my rent . I work from home and you have caused loss of income for THREE days now !!!! I am desperate but there is just NOTHING I can do . Now it is weekend - doubt anything will be done for the next two days and that is another two days of income lost ( yes I HAVE to work 7 days per week to make ends meet but what do you care ?????) this is busy driving me over the edge 😡😡😡😡😡
ER
Erna R's updateReviewer Update
09 Dec 2023, 06:16Update : wifi was restored last night at about 11pm. A special thanks to Shandra and the gentleman last night ( I could not hear his name) that went above and beyond to help me . A special mention also to Linda that I accidentally got through to but does not work in the metro go department . She assisted me by getting in touch with the competent staff in the Go department.
I don’t think support agents know that often , they are a persons ONLY lifeline and if they treat us with such ignorance and disdain as the agents did on Wednesday , it has more impact on someone’s life than merely “not having WiFi” . I trust MetroFibre will acknowledge the mentioned three support agents above appropriately and for the others …. Start by monitoring them more closely , more customer care training which includes empathy for your fellow human being and not treat them as a nuisance . It’s because of them that you have a job - don’t mess around with your job . Thank you
I don’t think support agents know that often , they are a persons ONLY lifeline and if they treat us with such ignorance and disdain as the agents did on Wednesday , it has more impact on someone’s life than merely “not having WiFi” . I trust MetroFibre will acknowledge the mentioned three support agents above appropriately and for the others …. Start by monitoring them more closely , more customer care training which includes empathy for your fellow human being and not treat them as a nuisance . It’s because of them that you have a job - don’t mess around with your job . Thank you
ER
Erna R's update09 Dec 2023, 06:16
Reviewer Update
Update : wifi was restored last night at about 11pm. A special thanks to Shandra and the gentleman last night ( I could not hear his name) that went above and beyond to help me . A special mention also to Linda that I accidentally got through to but does not work in the metro go department . She assisted me by getting in touch with the competent staff in the Go department.
I don’t think support agents know that often , they are a persons ONLY lifeline and if they treat us with such ignorance and disdain as the agents did on Wednesday , it has more impact on someone’s life than merely “not having WiFi” . I trust MetroFibre will acknowledge the mentioned three support agents above appropriately and for the others …. Start by monitoring them more closely , more customer care training which includes empathy for your fellow human being and not treat them as a nuisance . It’s because of them that you have a job - don’t mess around with your job . Thank you
I don’t think support agents know that often , they are a persons ONLY lifeline and if they treat us with such ignorance and disdain as the agents did on Wednesday , it has more impact on someone’s life than merely “not having WiFi” . I trust MetroFibre will acknowledge the mentioned three support agents above appropriately and for the others …. Start by monitoring them more closely , more customer care training which includes empathy for your fellow human being and not treat them as a nuisance . It’s because of them that you have a job - don’t mess around with your job . Thank you