No signal since 02/03/24. No service and this all is already paid for.

Good day,

We have repeatedly reported the fact that we have no service. We have been promised since Saturday that our fault have been escalated. On Ticket 202458 there has been no response even after various calls to your offices. After countless emails and correspondence I am requesting to lay a formal complaint. I am paying for a service that I haven't had since 02/03/2024. I have had problems with the Finance department that never issue invoices on time for me to make a payment linked to an invoice no. The experience I have had with your company is really bad. I don't know where else to turn to, to get any help from you. I am seriously considering other avenues to complain.

This has been a nightmare, one that I'm paying for upfront... if I have no service for so long, I wonder what the financial implications will be.

I now demand that a senior manager contact me regarding this proof of extreme poor service I have experienced from your company. I have never been a demanding client but I have had enough. One person can only be stuffed around for so long. Please don't give me th3 normal, "we are investigating " or " this has been escalated" I am really not in the mood for further excuses.

Karin Gough Managing Director Hope and Grace foundation