NO SERVICE WORST SREVICE EVER . FAULTY LINES

I have changed from Openserve to MetroFibre because they gave me double the line speed for R50 more a month. Today a week ago 05/01/2024 the Technician from Metrofibre came to installed my router and WIFI. He picked up a fault on the line that it keeps kicking out and that my line speed is slow as well. He reported it and said that they will contact me to fix it in the upcoming week . Monday 08/01/2024 a lady phoned me and said they will be sending a Technician 09/01/2024 to my house . I took the day off so I can be there to help as there would have been no one at home . NOBODY CAME NOT EVEN A CALL TO APPOIGISE . Wednesday 10/01/2024 I called again to see if someone can assist me as another person on the phone said the would log a ticket and I even spoke the the manager . The Manager assured me that the will come back to me to help me with my faulty line . It is Friday the 12/01/2024 with no response from anyone at METROFIBRE . I'm still sitting with faulty line and **** WIFI if it works I want to cancel my subscription with METROFIBRE and go back to OPENSERVE where I had no fault and great service .