No service provided after payment was made
I put in a request for a Termination Point relocation on 2 Feb 2023, the debited money the same month but have still not provided the service to date. Everytime i call i get put through to sales and get told to forward the request l again but noone responds to the email anyway. I have sent numerous emails and have called a few times, there is no ticket system to make reference to and i talk to a new person everytime i call, it's so frustrating!
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
21 Apr 2023, 08:20Good day Mittah. We want to apologise that you have not received a satisfactory service. Our team is going to investigate this problem and one of our agents will get in contact with you.
Kind regards
Sunet
Kind regards
Sunet
MetroFibre Networx's reply21 Apr 2023, 08:20
Official
Good day Mittah. We want to apologise that you have not received a satisfactory service. Our team is going to investigate this problem and one of our agents will get in contact with you.
Kind regards
Sunet
Kind regards
Sunet
's updateReviewer Update
25 Apr 2023, 21:07Jesus will probably come back before I actually get assistance from you guys. Please give me a refund if you are unable to assist, so many people are complaining about your poor service and lack of response!
's update25 Apr 2023, 21:07
Reviewer Update
Jesus will probably come back before I actually get assistance from you guys. Please give me a refund if you are unable to assist, so many people are complaining about your poor service and lack of response!
MetroFibre Networx's replyOfficial
28 Apr 2023, 14:17Dear Mittah
We can confirm your service has been successfully activated as of 25/04
Please pardon the delayed resolution.
Kind Regards
Marilize
We can confirm your service has been successfully activated as of 25/04
Please pardon the delayed resolution.
Kind Regards
Marilize
MetroFibre Networx's reply28 Apr 2023, 14:17
Official
Dear Mittah
We can confirm your service has been successfully activated as of 25/04
Please pardon the delayed resolution.
Kind Regards
Marilize
We can confirm your service has been successfully activated as of 25/04
Please pardon the delayed resolution.
Kind Regards
Marilize
's updateReviewer Update
28 Apr 2023, 15:27Mam, what service are you activating?! The service has always been active and working, thats not what i asked for! I requested that they physically move the TP box in my house, no one has come to assist yet! I was told someone would be dispatched to come assist
's update28 Apr 2023, 15:27
Reviewer Update
Mam, what service are you activating?! The service has always been active and working, thats not what i asked for! I requested that they physically move the TP box in my house, no one has come to assist yet! I was told someone would be dispatched to come assist
's updateReviewer Update
02 May 2023, 14:23I didn't ask for you guys to activate my service, it was already activated. I asked for a TP relocation
's update02 May 2023, 14:23
Reviewer Update
I didn't ask for you guys to activate my service, it was already activated. I asked for a TP relocation
MetroFibre Networx's replyOfficial
10 May 2023, 17:27Dear valued client
Please accept our apologies for the delay.
Kindly refer to our email communication, requesting confirmation of your contact details, so our technicians my re-attempt contacting you.
Thank you for your patience in this regard
Marilize
Please accept our apologies for the delay.
Kindly refer to our email communication, requesting confirmation of your contact details, so our technicians my re-attempt contacting you.
Thank you for your patience in this regard
Marilize
MetroFibre Networx's reply10 May 2023, 17:27
Official
Dear valued client
Please accept our apologies for the delay.
Kindly refer to our email communication, requesting confirmation of your contact details, so our technicians my re-attempt contacting you.
Thank you for your patience in this regard
Marilize
Please accept our apologies for the delay.
Kindly refer to our email communication, requesting confirmation of your contact details, so our technicians my re-attempt contacting you.
Thank you for your patience in this regard
Marilize
's updateReviewer Update
07 Sept 2023, 06:18You guys billed me AGAIN for a service I had already paid for in FEBRUARY!!!!!!!!!!!!!!!!!
's update07 Sept 2023, 06:18
Reviewer Update
You guys billed me AGAIN for a service I had already paid for in FEBRUARY!!!!!!!!!!!!!!!!!