RB
Riaal B
1 reviews | Active since Sept 2025
04 Dec 2025, 17:40
No service , no response , we got your money , thanks
If you have to give a rating , iit will be zero , as you get no response on mails , they never answer there fone , you always nr 40 in the line . I paid for installation of fibre on the 27/11 , since then you dont hear pr get any joy of feedback , tjey hot my payment , and thats where it stop , so disappointed in there way of taking your money and they happy , you been another victim , soxking to say the least
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
04 Dec 2025, 17:49Dear Riaal,
Thank you for reaching out to share your experience and for bringing your concerns to our attention. Your feedback is important, and we appreciate your patience as we work to investigate what has caused the delays and communication gaps you've encountered.
Our team is currently reviewing your installation and account details to ensure this matter is addressed and resolved to your satisfaction. We will be in touch directly with updates as they become available.
Thank you for giving us the opportunity to look into this and assist further.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for bringing your concerns to our attention. Your feedback is important, and we appreciate your patience as we work to investigate what has caused the delays and communication gaps you've encountered.
Our team is currently reviewing your installation and account details to ensure this matter is addressed and resolved to your satisfaction. We will be in touch directly with updates as they become available.
Thank you for giving us the opportunity to look into this and assist further.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Dec 2025, 17:49
Official
Dear Riaal,
Thank you for reaching out to share your experience and for bringing your concerns to our attention. Your feedback is important, and we appreciate your patience as we work to investigate what has caused the delays and communication gaps you've encountered.
Our team is currently reviewing your installation and account details to ensure this matter is addressed and resolved to your satisfaction. We will be in touch directly with updates as they become available.
Thank you for giving us the opportunity to look into this and assist further.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for bringing your concerns to our attention. Your feedback is important, and we appreciate your patience as we work to investigate what has caused the delays and communication gaps you've encountered.
Our team is currently reviewing your installation and account details to ensure this matter is addressed and resolved to your satisfaction. We will be in touch directly with updates as they become available.
Thank you for giving us the opportunity to look into this and assist further.
Best regards,
Marilize
MetroFibre Complaints & Escalations
RB
Riaal B's updateReviewer Update
05 Dec 2025, 18:03Once again metro fibre keep on disappointing, 24 hr gone by , after i write the review about non service and useless customer satisfaction. I receivved an automated reply 5 m after my review , stating they strive to service the customer , since then no action , no communication just mothing , such a dissatisfying experience, plse just refund me , as you cant certainly be in business for much longer , with this kind of dealings
RB
Riaal B's update05 Dec 2025, 18:03
Reviewer Update
Once again metro fibre keep on disappointing, 24 hr gone by , after i write the review about non service and useless customer satisfaction. I receivved an automated reply 5 m after my review , stating they strive to service the customer , since then no action , no communication just mothing , such a dissatisfying experience, plse just refund me , as you cant certainly be in business for much longer , with this kind of dealings
MetroFibre Networx's replyOfficial
05 Dec 2025, 22:36Dear Riaal,
Thank you for your patience and cooperation as we continue to work on resolving the service correction associated with your existing complaint ticket, ***.
We are actively reviewing your case and coordinating with the relevant teams to ensure the matter is addressed and updated correctly. We will be in touch with further updates as soon as they become available.
We truly appreciate your understanding while we work to bring this matter to a resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and cooperation as we continue to work on resolving the service correction associated with your existing complaint ticket, ***.
We are actively reviewing your case and coordinating with the relevant teams to ensure the matter is addressed and updated correctly. We will be in touch with further updates as soon as they become available.
We truly appreciate your understanding while we work to bring this matter to a resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Dec 2025, 22:36
Official
Dear Riaal,
Thank you for your patience and cooperation as we continue to work on resolving the service correction associated with your existing complaint ticket, ***.
We are actively reviewing your case and coordinating with the relevant teams to ensure the matter is addressed and updated correctly. We will be in touch with further updates as soon as they become available.
We truly appreciate your understanding while we work to bring this matter to a resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and cooperation as we continue to work on resolving the service correction associated with your existing complaint ticket, ***.
We are actively reviewing your case and coordinating with the relevant teams to ensure the matter is addressed and updated correctly. We will be in touch with further updates as soon as they become available.
We truly appreciate your understanding while we work to bring this matter to a resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
RB
Riaal B's updateReviewer Update
08 Dec 2025, 16:11Once again , another working day gone by , metro fibre answer they cant supply the service , i asked for a refund , so i can get metro fibre out of my life , they have my money , says they cant supply what i paid for , but still we are they have my money from 27/11 and that is where it stop , i fwd my detail for refund , but no joy , i hope people considering to use metro fibre i see that kind of service they render
RB
Riaal B's update08 Dec 2025, 16:11
Reviewer Update
Once again , another working day gone by , metro fibre answer they cant supply the service , i asked for a refund , so i can get metro fibre out of my life , they have my money , says they cant supply what i paid for , but still we are they have my money from 27/11 and that is where it stop , i fwd my detail for refund , but no joy , i hope people considering to use metro fibre i see that kind of service they render