GH
Garth H
1 reviews | Active since Feb 2013
22 Feb 2024, 16:15
No service - no communication
Had to wait 2 weeks for an installation after I was promised 2 to 7 days. No communication on the delay Installation was eventually done but the connection still not working. no another 3 to 4 day turnaround for a support ticket to be resolved. no feedback on progress,
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
23 Feb 2024, 07:43Dear Garth
We sincerely apologize for the delays and communication gaps you've experienced regarding your installation and subsequent connectivity issues. This falls short of the service standards we strive to uphold.
I want to assure you that we have raised the matter with our Network Operations Center (NOC) management team for urgent assistance in resolving your connectivity difficulties. They are prioritizing your case to ensure a swift resolution.
Thank you for bringing this to our attention, and please accept our apologies for any inconvenience caused. We are committed to ensuring that your service is up and running smoothly as soon as possible.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the delays and communication gaps you've experienced regarding your installation and subsequent connectivity issues. This falls short of the service standards we strive to uphold.
I want to assure you that we have raised the matter with our Network Operations Center (NOC) management team for urgent assistance in resolving your connectivity difficulties. They are prioritizing your case to ensure a swift resolution.
Thank you for bringing this to our attention, and please accept our apologies for any inconvenience caused. We are committed to ensuring that your service is up and running smoothly as soon as possible.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply23 Feb 2024, 07:43
Official
Dear Garth
We sincerely apologize for the delays and communication gaps you've experienced regarding your installation and subsequent connectivity issues. This falls short of the service standards we strive to uphold.
I want to assure you that we have raised the matter with our Network Operations Center (NOC) management team for urgent assistance in resolving your connectivity difficulties. They are prioritizing your case to ensure a swift resolution.
Thank you for bringing this to our attention, and please accept our apologies for any inconvenience caused. We are committed to ensuring that your service is up and running smoothly as soon as possible.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the delays and communication gaps you've experienced regarding your installation and subsequent connectivity issues. This falls short of the service standards we strive to uphold.
I want to assure you that we have raised the matter with our Network Operations Center (NOC) management team for urgent assistance in resolving your connectivity difficulties. They are prioritizing your case to ensure a swift resolution.
Thank you for bringing this to our attention, and please accept our apologies for any inconvenience caused. We are committed to ensuring that your service is up and running smoothly as soon as possible.
Kind Regards
Marilize
MetroFibre Complaints
GH
Garth H's updateReviewer Update
24 Feb 2024, 02:152 days later and still no action. just nice words bur empty from Marlize. .
still internet connection
only promises of sending a technician
no feedback
I have to call them all the time
still internet connection
only promises of sending a technician
no feedback
I have to call them all the time
GH
Garth H's update24 Feb 2024, 02:15
Reviewer Update
2 days later and still no action. just nice words bur empty from Marlize. .
still internet connection
only promises of sending a technician
no feedback
I have to call them all the time
still internet connection
only promises of sending a technician
no feedback
I have to call them all the time