No service no call backs no resolution
Have been having issues with Fibre line, yesterday takes the xake. Was promised to receive a call back from Daanie to have a technician to come see me, no call back. Still waiting fir his call. Chantel just dump the query on his desk and that was it. The lack of taking ownership beats ne.
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MetroFibre Networx's replyOfficial
21 Dec 2021, 07:21Good day Haadiyah,
Thank you for taking my call.
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter and a technician will be in contact with you
Kind regards
Metro Fiber
Thank you for taking my call.
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter and a technician will be in contact with you
Kind regards
Metro Fiber
MetroFibre Networx's reply21 Dec 2021, 07:21
Official
Good day Haadiyah,
Thank you for taking my call.
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter and a technician will be in contact with you
Kind regards
Metro Fiber
Thank you for taking my call.
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter and a technician will be in contact with you
Kind regards
Metro Fiber