No service in customer service

For such a service provider to take over 24hours (and counting) to simply reconnect/unsuspend an account is appalling. Being that I paid up account on a Saturday is not a logical excuse.

Spoke to over 4 agents (fttph) and excuse is that they are technical and finance guys are the only ones that can reconnect an account. Meaning that Metrofibre can only reconnect accounts during business hours (Mon-Fri 8-5pm) is so archaic.

Forgetting that customer is key in customer service will be their downfall if they continue like this. Poor technicians can see all is in order but somewhere it was decided in the business that only finance guys can suspend and suspend account. This makes it look that they dont even trust their own employees with basic task of verifying email and clicking on an unsuspend button.

Finance department who clearly has such a big role to be AWOL must surely mean that incompetency is what they believe in.