1 reviews | Active since May 2018
No service if your line breaks.
Unfortunately metro fiber is the only provider that covers my area for work and at home. This is the 3rd time in 3 years I have had break in the line for my house each time took between 7 to 13 days to fix. 13 days without internet they couldn't careless. They are a disgusting company.
My internet went down. Which by the way is R2000 a month 300mb line went down on Wednesday 3rd November 2021 at around 2:34PM. After about 13 calls in that time and over 1700 Rands worth of vodacom data to keep my family online they finally promised me that the line will be fixed on the 12th of November. But as you can see I am writing this review today as they are dishonest to their core. There has been no fix and today is now Sunday 14th. Honestly I am not even surprised I know this company very well and their antics focused on zero customer satisfaction they don't care about you or how much you paying. So tomorrow will be 12 days of no internet, but don't worry they will debit me usual.
Quite frankly I would like to have nothing to do with this horrible horrible company.
Thank you for taking the time to rate our service.
We do apologize for all the inconvenience cased by our company.
Please be advise that we are following up with the relevant departments to assist accordingly.
Kind Regards
MetroFibre
Thank you for taking the time to rate our service.
We do apologize for all the inconvenience cased by our company.
Please be advise that we are following up with the relevant departments to assist accordingly.
Kind Regards
MetroFibre
I will keep a log here so more people can see how pathetic your service is.
I will keep a log here so more people can see how pathetic your service is.
We trust you are well.
Kindly note that the issue on your line was being attended by our technicians remotely.
We do apologise that it has taken longer than usual to resolve the issue.
Kindly note that we have requested an urgent update on the progress from the maintenance department.
Kind Regards
MetroFibre
We trust you are well.
Kindly note that the issue on your line was being attended by our technicians remotely.
We do apologise that it has taken longer than usual to resolve the issue.
Kindly note that we have requested an urgent update on the progress from the maintenance department.
Kind Regards
MetroFibre
