BB
Bernardt B
1 reviews | Active since Apr 2021
16 Feb 2023, 16:39
No service from Metrofibre, cancelations
I as a client has moved abroad, I am currently trying to cancel my metrofibre account, since 19 December 2022, and Metrofibre cancelations just doesn't respond, sales indicates they will escalate the matter but no response. Currently Metrofibre still sits with me as the clients, Deposit funds, and is still actively billing me.
Welcome to the great, no service of Metrofibre
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
16 Feb 2023, 17:05Dear Bernardt
Thank you for bringing this to our attention.
I have escalated this query to our Cancellations team as well as our Finance team.
I am awaiting feedback and will revert once I know more, I will keep you updated through this process.
Kind Regards
MetroFibre
Shanice
Thank you for bringing this to our attention.
I have escalated this query to our Cancellations team as well as our Finance team.
I am awaiting feedback and will revert once I know more, I will keep you updated through this process.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply16 Feb 2023, 17:05
Official
Dear Bernardt
Thank you for bringing this to our attention.
I have escalated this query to our Cancellations team as well as our Finance team.
I am awaiting feedback and will revert once I know more, I will keep you updated through this process.
Kind Regards
MetroFibre
Shanice
Thank you for bringing this to our attention.
I have escalated this query to our Cancellations team as well as our Finance team.
I am awaiting feedback and will revert once I know more, I will keep you updated through this process.
Kind Regards
MetroFibre
Shanice
BB
Bernardt B's updateReviewer Update
16 Feb 2023, 17:47Good day Shanice,
Thank you for getting back to me, reference of the email trail is: [EXTERNAL] Re: Hereford Estate: Unit 316-B50
I have not yet received a reference from Metrofibre.
Please take note that I can be reached at my SA number anymore.
NL number +***6
***
Thank you for getting back to me, reference of the email trail is: [EXTERNAL] Re: Hereford Estate: Unit 316-B50
I have not yet received a reference from Metrofibre.
Please take note that I can be reached at my SA number anymore.
NL number +***6
***
BB
Bernardt B's update16 Feb 2023, 17:47
Reviewer Update
Good day Shanice,
Thank you for getting back to me, reference of the email trail is: [EXTERNAL] Re: Hereford Estate: Unit 316-B50
I have not yet received a reference from Metrofibre.
Please take note that I can be reached at my SA number anymore.
NL number +***6
***
Thank you for getting back to me, reference of the email trail is: [EXTERNAL] Re: Hereford Estate: Unit 316-B50
I have not yet received a reference from Metrofibre.
Please take note that I can be reached at my SA number anymore.
NL number +***6
***
MetroFibre Networx's replyOfficial
16 Feb 2023, 22:07Good Day Bernardt
Thank you for the above information.
We have relayed it to the cancellations team and finance team.
We will update you as soon as possible.
Kind Regards,
Siboniso
Metrofibre
Thank you for the above information.
We have relayed it to the cancellations team and finance team.
We will update you as soon as possible.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply16 Feb 2023, 22:07
Official
Good Day Bernardt
Thank you for the above information.
We have relayed it to the cancellations team and finance team.
We will update you as soon as possible.
Kind Regards,
Siboniso
Metrofibre
Thank you for the above information.
We have relayed it to the cancellations team and finance team.
We will update you as soon as possible.
Kind Regards,
Siboniso
Metrofibre
BB
Bernardt B's updateReviewer Update
20 Feb 2023, 13:21Good day Metrofibre Team,
By when will I be able to get feedback or is the team that responds on Hellopeter also going to do the same as the rest of Metrofibre?
"Saying we have escalated the matter and then nothing happens again????????"
By when will I be able to get feedback or is the team that responds on Hellopeter also going to do the same as the rest of Metrofibre?
"Saying we have escalated the matter and then nothing happens again????????"
BB
Bernardt B's update20 Feb 2023, 13:21
Reviewer Update
Good day Metrofibre Team,
By when will I be able to get feedback or is the team that responds on Hellopeter also going to do the same as the rest of Metrofibre?
"Saying we have escalated the matter and then nothing happens again????????"
By when will I be able to get feedback or is the team that responds on Hellopeter also going to do the same as the rest of Metrofibre?
"Saying we have escalated the matter and then nothing happens again????????"
MetroFibre Networx's replyOfficial
20 Feb 2023, 15:17Good Day Bernadt
We have contacted and requested urgent feedback from the cancellations team
We will provide you with an update before the close of business today.
Kind Regards,
Siboniso
Metrofibre
We have contacted and requested urgent feedback from the cancellations team
We will provide you with an update before the close of business today.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply20 Feb 2023, 15:17
Official
Good Day Bernadt
We have contacted and requested urgent feedback from the cancellations team
We will provide you with an update before the close of business today.
Kind Regards,
Siboniso
Metrofibre
We have contacted and requested urgent feedback from the cancellations team
We will provide you with an update before the close of business today.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's replyOfficial
20 Feb 2023, 15:17Good Day Bernadt
We have contacted and requested urgent feedback from the cancellations team
We will provide you with an update before the close of business today.
Kind Regards,
Siboniso
Metrofibre
We have contacted and requested urgent feedback from the cancellations team
We will provide you with an update before the close of business today.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply20 Feb 2023, 15:17
Official
Good Day Bernadt
We have contacted and requested urgent feedback from the cancellations team
We will provide you with an update before the close of business today.
Kind Regards,
Siboniso
Metrofibre
We have contacted and requested urgent feedback from the cancellations team
We will provide you with an update before the close of business today.
Kind Regards,
Siboniso
Metrofibre
BB
Bernardt B's updateReviewer Update
01 Mar 2023, 11:27Good day Metrofibre Team,
Still a unhappy customer here, this matter is still not resolved, and Nozipho does not respond to my emails.
What is the next step as it seems like Nozipho, and the Cancellation Team is not going to sort this out! How do I get in contact with a senior manager????!!!!
Still a unhappy customer here, this matter is still not resolved, and Nozipho does not respond to my emails.
What is the next step as it seems like Nozipho, and the Cancellation Team is not going to sort this out! How do I get in contact with a senior manager????!!!!
BB
Bernardt B's update01 Mar 2023, 11:27
Reviewer Update
Good day Metrofibre Team,
Still a unhappy customer here, this matter is still not resolved, and Nozipho does not respond to my emails.
What is the next step as it seems like Nozipho, and the Cancellation Team is not going to sort this out! How do I get in contact with a senior manager????!!!!
Still a unhappy customer here, this matter is still not resolved, and Nozipho does not respond to my emails.
What is the next step as it seems like Nozipho, and the Cancellation Team is not going to sort this out! How do I get in contact with a senior manager????!!!!
MetroFibre Networx's replyOfficial
03 Mar 2023, 09:29Good morning Bernardt,
Kindly note that Nozipho has been attempting to contact you on your South Africa cellphone number and your international number without success.
Please send us an email to *** (Attention: Clarisa) with an alternative contact number so I may call you to assist further.
Kind Regards
Clarisa
Metrofibre
Kindly note that Nozipho has been attempting to contact you on your South Africa cellphone number and your international number without success.
Please send us an email to *** (Attention: Clarisa) with an alternative contact number so I may call you to assist further.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply03 Mar 2023, 09:29
Official
Good morning Bernardt,
Kindly note that Nozipho has been attempting to contact you on your South Africa cellphone number and your international number without success.
Please send us an email to *** (Attention: Clarisa) with an alternative contact number so I may call you to assist further.
Kind Regards
Clarisa
Metrofibre
Kindly note that Nozipho has been attempting to contact you on your South Africa cellphone number and your international number without success.
Please send us an email to *** (Attention: Clarisa) with an alternative contact number so I may call you to assist further.
Kind Regards
Clarisa
Metrofibre