MM
Martie M
1 reviews | Active since May 2021
22 May 2025, 19:18
No Service from Metro Fibre.
For the last past 3 and a half weeks, we have reported our Wi-Fi is offline. Many follow ups have been done, it even has been escalated. We received no feedback whatsoever.However, month end is coming and payment is due for NO service. Our neighbour's were also off line, however their service has been restored! I am very frustrated, to say the least!
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MetroFibre Networx's replyOfficial
22 May 2025, 19:22Dear Martie Mentz,
Thank you for reaching out and highlighting the ongoing issue.
We understand the frustration caused by being without service for such an extended period, especially when consistent follow-ups have not led to a resolution. Your experience does not reflect the standard of service we aim to provide, and we recognize how unacceptable the lack of communication has been.
Please be assured that this matter is now being escalated directly to the relevant technical and support departments for immediate attention. We will also request a detailed update on your case and the delay in restoring your connection so that we can provide accurate feedback as soon as possible.
We truly appreciate your patience, and we’re committed to ensuring this is addressed with the urgency it deserves.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 May 2025, 19:22
Official
Dear Martie Mentz,
Thank you for reaching out and highlighting the ongoing issue.
We understand the frustration caused by being without service for such an extended period, especially when consistent follow-ups have not led to a resolution. Your experience does not reflect the standard of service we aim to provide, and we recognize how unacceptable the lack of communication has been.
Please be assured that this matter is now being escalated directly to the relevant technical and support departments for immediate attention. We will also request a detailed update on your case and the delay in restoring your connection so that we can provide accurate feedback as soon as possible.
We truly appreciate your patience, and we’re committed to ensuring this is addressed with the urgency it deserves.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations