TM
Tsakani M
1 reviews | Active since Jun 2018
20 Nov 2025, 09:55
No service but billed
So disappointed in Metrofibre. They installed a service but were unable to get it working in 2 months despite sending a technician 3 times. They still went ahead and billed me even though I didn't even use 1MB. They have now handed me over to a collections agency. I've approached their ombudsman to complain as I've repeatedly asked for invoices and usage reports
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MetroFibre Networx's replyOfficial
20 Nov 2025, 10:06Dear Tsakani,
Thank you for reaching out and for bringing your billing concerns to our attention. Your feedback is valued, and we appreciate the opportunity to look into this matter further.
We are currently working with our finance team to determine the root cause of the outstanding balance and the subsequent account handover to collections. Our team is reviewing the details of your installation, billing history, and usage records to ensure all information is accurately assessed.
We will be in touch shortly to assist with further feedback and to work toward resolving this matter promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your billing concerns to our attention. Your feedback is valued, and we appreciate the opportunity to look into this matter further.
We are currently working with our finance team to determine the root cause of the outstanding balance and the subsequent account handover to collections. Our team is reviewing the details of your installation, billing history, and usage records to ensure all information is accurately assessed.
We will be in touch shortly to assist with further feedback and to work toward resolving this matter promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Nov 2025, 10:06
Official
Dear Tsakani,
Thank you for reaching out and for bringing your billing concerns to our attention. Your feedback is valued, and we appreciate the opportunity to look into this matter further.
We are currently working with our finance team to determine the root cause of the outstanding balance and the subsequent account handover to collections. Our team is reviewing the details of your installation, billing history, and usage records to ensure all information is accurately assessed.
We will be in touch shortly to assist with further feedback and to work toward resolving this matter promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your billing concerns to our attention. Your feedback is valued, and we appreciate the opportunity to look into this matter further.
We are currently working with our finance team to determine the root cause of the outstanding balance and the subsequent account handover to collections. Our team is reviewing the details of your installation, billing history, and usage records to ensure all information is accurately assessed.
We will be in touch shortly to assist with further feedback and to work toward resolving this matter promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations