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Marianne M
1 reviews | Active since May 2021
27 Apr 2026, 15:13
No service but account is up to date.
Most useless company ever. Account is up to date but they still suspended the account. Apparently the payment is not allocated so clearly their accounts department is not doing their job.
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MetroFibre Networx's replyOfficial
27 Apr 2026, 16:20Dear Marianne,
Thank you for bringing this matter to our attention.
Your feedback regarding the suspension despite payment being made and the concern around allocation has been noted. We are currently investigating your account and reviewing the payment allocation process to determine what may have caused the discrepancy.
Our team will be in contact with you directly to provide feedback and work towards resolving the matter as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Your feedback regarding the suspension despite payment being made and the concern around allocation has been noted. We are currently investigating your account and reviewing the payment allocation process to determine what may have caused the discrepancy.
Our team will be in contact with you directly to provide feedback and work towards resolving the matter as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Apr 2026, 16:20
Official
Dear Marianne,
Thank you for bringing this matter to our attention.
Your feedback regarding the suspension despite payment being made and the concern around allocation has been noted. We are currently investigating your account and reviewing the payment allocation process to determine what may have caused the discrepancy.
Our team will be in contact with you directly to provide feedback and work towards resolving the matter as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Your feedback regarding the suspension despite payment being made and the concern around allocation has been noted. We are currently investigating your account and reviewing the payment allocation process to determine what may have caused the discrepancy.
Our team will be in contact with you directly to provide feedback and work towards resolving the matter as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations