No service at all…yet the billing continue

The level of service I get from this company is almost nothing….there is no sense of urgency whatsoever. You pay the account and capture in correct reference and they don’t allocate to your account…next thing your account is suspended and it takes up to 20days to get assistance with unblocking….by the time you are reconnected it’s almost end of the month and you need to pay again…you stay on callZ for close to 30 minutes waiting and the call get cut off….when you dial again you back on queue for another 30 minutes…the technical support is always ready to move your queries to wrong department and eventually you still stuck with no internet….I am sooo disappointed