LW
Lehlohonolo W
1 reviews | Active since May 2016
29 Nov 2022, 16:10
no service
I signed up for Metrofibre yesterday, but seeing that I was already with another ISP I had to cancel my services with them before Metrofibre can proceed, that was done….and proof was sent that the line was cancelled, I then comcluded the deal with Metrofibre and was told I’ll be semt the contract and installation date….that wasn't done, it just went quiet, I'm not even sure if I've been signed up, yet I'm sitting with mo comnectivity and Metrofibre is quiet, can someone shed some light into how far the process is…..I've just signed up bit already having problems…can this be done as quickly and hassle free as possible please
Helpful (0)
Replies (10)0
Replies (10)
MetroFibre Networx's replyOfficial
29 Nov 2022, 16:28Dear Lehlohonolo
Thank you for taking the time to answer my call.
Please kindly note I am following up with regards to your query.
I will revert back to shortly via telepathically.
Thank you.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
Please kindly note I am following up with regards to your query.
I will revert back to shortly via telepathically.
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply29 Nov 2022, 16:28
Official
Dear Lehlohonolo
Thank you for taking the time to answer my call.
Please kindly note I am following up with regards to your query.
I will revert back to shortly via telepathically.
Thank you.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
Please kindly note I am following up with regards to your query.
I will revert back to shortly via telepathically.
Thank you.
Kind Regards
MetroFibre
Shannen
LW
Lehlohonolo W's updateReviewer Update
01 Dec 2022, 10:44Still nothing till today, Bruce hasn’t called or anything, if anything he avoids my calls he alsways says he’ll call back but never does, I’m guessing he just wanted the sale as to what happens after that he doesn’t care,
LW
Lehlohonolo W's update01 Dec 2022, 10:44
Reviewer Update
Still nothing till today, Bruce hasn’t called or anything, if anything he avoids my calls he alsways says he’ll call back but never does, I’m guessing he just wanted the sale as to what happens after that he doesn’t care,
MetroFibre Networx's replyOfficial
01 Dec 2022, 12:14Dear Lehlohonolo
Thank you for taking the time to answer my call.
I send my sincere apologies for the the poor service you received.
One of our other dedicated sales agents will be assisting you shortly.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
I send my sincere apologies for the the poor service you received.
One of our other dedicated sales agents will be assisting you shortly.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply01 Dec 2022, 12:14
Official
Dear Lehlohonolo
Thank you for taking the time to answer my call.
I send my sincere apologies for the the poor service you received.
One of our other dedicated sales agents will be assisting you shortly.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
I send my sincere apologies for the the poor service you received.
One of our other dedicated sales agents will be assisting you shortly.
Kind Regards
MetroFibre
Shannen
LW
Lehlohonolo W's updateReviewer Update
02 Dec 2022, 14:00Good day Shannen
Kindly note that even after I spoke to you yesterday the issue was still not resolved, the lady you put me through to said everything is fine on your side, she will call Vuma and find out why my order is not activated, she will call me back but she never did, I waited to before I knocked off and I called in again and spoke to another lady Thobeka who informed me that my profile with MetroFibre is active, however my order was cancelled for some odd reason, Bruce then emailed me later to say he will followup and call me which never happened as well, I must say tgat this matter is starting to be a drag and it’s not reaching any resolution, I mean by now my fibre was supposed to be installed and active, I have therefore decided to consult my legal team and a letter of demand will be sent to MetroFibre if this matter is not resolved by Tuesday, 6th Decber 2022,kindly note that a verbal agreement/contract was reached between me and MetroFibre for a 100/100mbps line for a 24month period at R419 pm,the first 3 months are free including free to use router,installation and activation, I agreed to this contract through your sales person Bruce, and to date MetroFibre still hasn’y upheld their end, installation was supposed to take up to 5 days, today being the 5th day, further more Bruce rewuested me to cancel my subscription with LintegFibre and I did that immediately and paid them a month in advance for December even though I wasn’t going to use their service…I am currently sitting with no stable connection as fibre in my area is a nightmare. I am forced to drive 2 hours to and from the office as I had cancelled my service as per Metrofibre’s request and after that they fail to provide me with service,
Kindly note that even after I spoke to you yesterday the issue was still not resolved, the lady you put me through to said everything is fine on your side, she will call Vuma and find out why my order is not activated, she will call me back but she never did, I waited to before I knocked off and I called in again and spoke to another lady Thobeka who informed me that my profile with MetroFibre is active, however my order was cancelled for some odd reason, Bruce then emailed me later to say he will followup and call me which never happened as well, I must say tgat this matter is starting to be a drag and it’s not reaching any resolution, I mean by now my fibre was supposed to be installed and active, I have therefore decided to consult my legal team and a letter of demand will be sent to MetroFibre if this matter is not resolved by Tuesday, 6th Decber 2022,kindly note that a verbal agreement/contract was reached between me and MetroFibre for a 100/100mbps line for a 24month period at R419 pm,the first 3 months are free including free to use router,installation and activation, I agreed to this contract through your sales person Bruce, and to date MetroFibre still hasn’y upheld their end, installation was supposed to take up to 5 days, today being the 5th day, further more Bruce rewuested me to cancel my subscription with LintegFibre and I did that immediately and paid them a month in advance for December even though I wasn’t going to use their service…I am currently sitting with no stable connection as fibre in my area is a nightmare. I am forced to drive 2 hours to and from the office as I had cancelled my service as per Metrofibre’s request and after that they fail to provide me with service,
LW
Lehlohonolo W's update02 Dec 2022, 14:00
Reviewer Update
Good day Shannen
Kindly note that even after I spoke to you yesterday the issue was still not resolved, the lady you put me through to said everything is fine on your side, she will call Vuma and find out why my order is not activated, she will call me back but she never did, I waited to before I knocked off and I called in again and spoke to another lady Thobeka who informed me that my profile with MetroFibre is active, however my order was cancelled for some odd reason, Bruce then emailed me later to say he will followup and call me which never happened as well, I must say tgat this matter is starting to be a drag and it’s not reaching any resolution, I mean by now my fibre was supposed to be installed and active, I have therefore decided to consult my legal team and a letter of demand will be sent to MetroFibre if this matter is not resolved by Tuesday, 6th Decber 2022,kindly note that a verbal agreement/contract was reached between me and MetroFibre for a 100/100mbps line for a 24month period at R419 pm,the first 3 months are free including free to use router,installation and activation, I agreed to this contract through your sales person Bruce, and to date MetroFibre still hasn’y upheld their end, installation was supposed to take up to 5 days, today being the 5th day, further more Bruce rewuested me to cancel my subscription with LintegFibre and I did that immediately and paid them a month in advance for December even though I wasn’t going to use their service…I am currently sitting with no stable connection as fibre in my area is a nightmare. I am forced to drive 2 hours to and from the office as I had cancelled my service as per Metrofibre’s request and after that they fail to provide me with service,
Kindly note that even after I spoke to you yesterday the issue was still not resolved, the lady you put me through to said everything is fine on your side, she will call Vuma and find out why my order is not activated, she will call me back but she never did, I waited to before I knocked off and I called in again and spoke to another lady Thobeka who informed me that my profile with MetroFibre is active, however my order was cancelled for some odd reason, Bruce then emailed me later to say he will followup and call me which never happened as well, I must say tgat this matter is starting to be a drag and it’s not reaching any resolution, I mean by now my fibre was supposed to be installed and active, I have therefore decided to consult my legal team and a letter of demand will be sent to MetroFibre if this matter is not resolved by Tuesday, 6th Decber 2022,kindly note that a verbal agreement/contract was reached between me and MetroFibre for a 100/100mbps line for a 24month period at R419 pm,the first 3 months are free including free to use router,installation and activation, I agreed to this contract through your sales person Bruce, and to date MetroFibre still hasn’y upheld their end, installation was supposed to take up to 5 days, today being the 5th day, further more Bruce rewuested me to cancel my subscription with LintegFibre and I did that immediately and paid them a month in advance for December even though I wasn’t going to use their service…I am currently sitting with no stable connection as fibre in my area is a nightmare. I am forced to drive 2 hours to and from the office as I had cancelled my service as per Metrofibre’s request and after that they fail to provide me with service,
MetroFibre Networx's replyOfficial
03 Dec 2022, 22:05Dear Lehlohonolo,
We apologize for the delay in this matter.
Kindly allow us until Monday mid-day to get feedback and revert back to you with the same.
Kind Regards
Clarisa
Metrofibre Networx
We apologize for the delay in this matter.
Kindly allow us until Monday mid-day to get feedback and revert back to you with the same.
Kind Regards
Clarisa
Metrofibre Networx
MetroFibre Networx's reply03 Dec 2022, 22:05
Official
Dear Lehlohonolo,
We apologize for the delay in this matter.
Kindly allow us until Monday mid-day to get feedback and revert back to you with the same.
Kind Regards
Clarisa
Metrofibre Networx
We apologize for the delay in this matter.
Kindly allow us until Monday mid-day to get feedback and revert back to you with the same.
Kind Regards
Clarisa
Metrofibre Networx
LW
Lehlohonolo W's updateReviewer Update
04 Dec 2022, 17:57Good day Clarisa
Your response and feedback is highly anticipated….
Your response and feedback is highly anticipated….
LW
Lehlohonolo W's update04 Dec 2022, 17:57
Reviewer Update
Good day Clarisa
Your response and feedback is highly anticipated….
Your response and feedback is highly anticipated….
MetroFibre Networx's replyOfficial
05 Dec 2022, 09:24Dear Lelohonolo
Thank for reaching out to us with your concerns.
We would just like to inform you that we can confirm that all has been resolved on our end.
Please don't hesitate to contact us should you require further assistance.
Kind Regards
MetroFibre
Shannen
Thank for reaching out to us with your concerns.
We would just like to inform you that we can confirm that all has been resolved on our end.
Please don't hesitate to contact us should you require further assistance.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply05 Dec 2022, 09:24
Official
Dear Lelohonolo
Thank for reaching out to us with your concerns.
We would just like to inform you that we can confirm that all has been resolved on our end.
Please don't hesitate to contact us should you require further assistance.
Kind Regards
MetroFibre
Shannen
Thank for reaching out to us with your concerns.
We would just like to inform you that we can confirm that all has been resolved on our end.
Please don't hesitate to contact us should you require further assistance.
Kind Regards
MetroFibre
Shannen
LW
Lehlohonolo W's updateReviewer Update
05 Dec 2022, 10:07Good day
Thank you very much for your response? May you kindly clarify what is meant when you say all is resolved? Does it mean the order was processed? If so when will the installation happen??
Thank you very much for your response? May you kindly clarify what is meant when you say all is resolved? Does it mean the order was processed? If so when will the installation happen??
LW
Lehlohonolo W's update05 Dec 2022, 10:07
Reviewer Update
Good day
Thank you very much for your response? May you kindly clarify what is meant when you say all is resolved? Does it mean the order was processed? If so when will the installation happen??
Thank you very much for your response? May you kindly clarify what is meant when you say all is resolved? Does it mean the order was processed? If so when will the installation happen??
LW
Lehlohonolo W's updateReviewer Update
05 Dec 2022, 15:26Anyway I have sent an email to your escalations team as well as your CEO Mr Bezuidenhout
LW
Lehlohonolo W's update05 Dec 2022, 15:26
Reviewer Update
Anyway I have sent an email to your escalations team as well as your CEO Mr Bezuidenhout
MetroFibre Networx's replyOfficial
07 Dec 2022, 07:30Dear Lehlohonolo
We send our sincere apologies for all the confusion this has caused
Please kindly be advised that our sales consultant was in contact with you and all was discussed with the sales agent.
Please not not hesitate to contact us with any other concerns you might have.
Kind Regards
MetroFibre
Shannen
We send our sincere apologies for all the confusion this has caused
Please kindly be advised that our sales consultant was in contact with you and all was discussed with the sales agent.
Please not not hesitate to contact us with any other concerns you might have.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply07 Dec 2022, 07:30
Official
Dear Lehlohonolo
We send our sincere apologies for all the confusion this has caused
Please kindly be advised that our sales consultant was in contact with you and all was discussed with the sales agent.
Please not not hesitate to contact us with any other concerns you might have.
Kind Regards
MetroFibre
Shannen
We send our sincere apologies for all the confusion this has caused
Please kindly be advised that our sales consultant was in contact with you and all was discussed with the sales agent.
Please not not hesitate to contact us with any other concerns you might have.
Kind Regards
MetroFibre
Shannen