No service

This is the worst customer support service ever. I phoned last week Thursday to inform them that my broadband light is red and there is no service light, said they will give it through to there technician, no call received. I phoned again on Saturday and spoke with a Linda who informed me that there is an outrage in my area. Phoned on Monday asked to be called back and nobody called me back. I send emails to support on Monday and ever since received no call from them. I logged a ticket *** and only now when I called support again did Louisa inform me that she logged a new ticket 215569 and that it was forwarded to there technical team. One week with out service, complaining non stop and after a week a new ticket is now being logged. This is unacceptable