No service

After battling after a bunch of lies were told when metrofibre will go on line we eventually got on line. Paid a lot of money obviously for connection etc, woke up this morning NO SERVICE. retarted 5 times. Pulles out plugs as we were told to do. Two hours later NOBODY can tell me whats the problem. It happens every week now every week another problem it needs to be sorted out or my non service will be deducted by myself pro rata from my next account. How is it that nobody can find the problem. And I will be seriously thinking about moving to another service provider. Do your homework they are some of the most expensive service providers whereby faster lines can be obtained from other providers for less. Its uneccaptable. Can I get feedback like yesterday already