GH
Giselle H
1 reviews | Active since Mar 2025
16 Apr 2026, 12:17
No Service
My internet service is down since last night. I logged a ticket and seny emails. I received automated emails stating that a technician will call me. To my surprize they used a wrong number to call me and made a note of it. No one contacted me to inform me what the problem is. This is how they treat paying customers. Giselle Hunter
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MetroFibre Networx's replyOfficial
16 Apr 2026, 13:14Good day Giselle,
Thank you for bringing this to our attention.
We understand how disruptive it is to be without internet service, and the lack of communication you experienced only adds to the frustration. The issue with the incorrect contact number and the missed follow-up is not the standard we aim to deliver.
Your ticket has been escalated for urgent review. The team is currently verifying your contact details and investigating the service outage to ensure that you are contacted promptly with an update and a resolution.
We appreciate your patience while we address this, and we are committed to restoring your service as quickly as possible.
Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how disruptive it is to be without internet service, and the lack of communication you experienced only adds to the frustration. The issue with the incorrect contact number and the missed follow-up is not the standard we aim to deliver.
Your ticket has been escalated for urgent review. The team is currently verifying your contact details and investigating the service outage to ensure that you are contacted promptly with an update and a resolution.
We appreciate your patience while we address this, and we are committed to restoring your service as quickly as possible.
Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Apr 2026, 13:14
Official
Good day Giselle,
Thank you for bringing this to our attention.
We understand how disruptive it is to be without internet service, and the lack of communication you experienced only adds to the frustration. The issue with the incorrect contact number and the missed follow-up is not the standard we aim to deliver.
Your ticket has been escalated for urgent review. The team is currently verifying your contact details and investigating the service outage to ensure that you are contacted promptly with an update and a resolution.
We appreciate your patience while we address this, and we are committed to restoring your service as quickly as possible.
Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how disruptive it is to be without internet service, and the lack of communication you experienced only adds to the frustration. The issue with the incorrect contact number and the missed follow-up is not the standard we aim to deliver.
Your ticket has been escalated for urgent review. The team is currently verifying your contact details and investigating the service outage to ensure that you are contacted promptly with an update and a resolution.
We appreciate your patience while we address this, and we are committed to restoring your service as quickly as possible.
Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations