WN
Wimpie N
1 reviews | Active since May 2023
06 May 2023, 10:07
No Service
I have wasted so much money waiting in queues and going through the same dumb questions over and over and all I need assistance with is my account being activated and it has been over their SLA times. Honestly useless
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
08 May 2023, 08:33Good day Wimpie.
This is not the type of service we want to provide our customers with, and we want to apologise for the inconvenience and frustration you have experienced so far. With this detail you provided us with, our team will look into what the hold-up is with the activation process. One of our agents will get in contact with you.
Kind regards
Sunet
This is not the type of service we want to provide our customers with, and we want to apologise for the inconvenience and frustration you have experienced so far. With this detail you provided us with, our team will look into what the hold-up is with the activation process. One of our agents will get in contact with you.
Kind regards
Sunet
MetroFibre Networx's reply08 May 2023, 08:33
Official
Good day Wimpie.
This is not the type of service we want to provide our customers with, and we want to apologise for the inconvenience and frustration you have experienced so far. With this detail you provided us with, our team will look into what the hold-up is with the activation process. One of our agents will get in contact with you.
Kind regards
Sunet
This is not the type of service we want to provide our customers with, and we want to apologise for the inconvenience and frustration you have experienced so far. With this detail you provided us with, our team will look into what the hold-up is with the activation process. One of our agents will get in contact with you.
Kind regards
Sunet
WN
Wimpie N's updateReviewer Update
09 May 2023, 10:01I don’t know what communication goes on by Metrofibre but this is absolutely disappointing, I’ve wasted my time with you guys, it takes like 40min to get someone on the phone and it takes a person the whole day to send through a request for activation. The best part is they can’t even take the correct number of the serial number even though I sent through a photo of my ONT.
Honestly this unacceptable.
Honestly this unacceptable.
WN
Wimpie N's update09 May 2023, 10:01
Reviewer Update
I don’t know what communication goes on by Metrofibre but this is absolutely disappointing, I’ve wasted my time with you guys, it takes like 40min to get someone on the phone and it takes a person the whole day to send through a request for activation. The best part is they can’t even take the correct number of the serial number even though I sent through a photo of my ONT.
Honestly this unacceptable.
Honestly this unacceptable.
MetroFibre Networx's replyOfficial
09 May 2023, 13:10Dear Wimpie
Please accept our apologies for the delay in resolution.
I can confirm that your service has been successfully provisioned and your fibre link is up and running at optimal levels.
Kindly contact your Internet Service Provider to assist in connecting you to the network.
Kind Regards
Marilize
Please accept our apologies for the delay in resolution.
I can confirm that your service has been successfully provisioned and your fibre link is up and running at optimal levels.
Kindly contact your Internet Service Provider to assist in connecting you to the network.
Kind Regards
Marilize
MetroFibre Networx's reply09 May 2023, 13:10
Official
Dear Wimpie
Please accept our apologies for the delay in resolution.
I can confirm that your service has been successfully provisioned and your fibre link is up and running at optimal levels.
Kindly contact your Internet Service Provider to assist in connecting you to the network.
Kind Regards
Marilize
Please accept our apologies for the delay in resolution.
I can confirm that your service has been successfully provisioned and your fibre link is up and running at optimal levels.
Kindly contact your Internet Service Provider to assist in connecting you to the network.
Kind Regards
Marilize