No sense of urgency- No Fibre connection since 7 March 2023

Utterly disappointed 😞, beyond words with the lack of urgency from MetroFibre and Mweb for that matter. We have paid full subscription for this Month for our Fibre but we haven't used that service since the 7th of March 2023. We have logged multiple hellopeter complaints since then with no responses. The lack of service is appalling... to our luck we call the technician this morning explaining to them that we actually work from home and we have been topping up from our own pocket to ensure that we are working since then... you know what he says to us... "Ja no make sure you don't pay this month " he couldn't even remember who we were.

Can someone from MetroFibre come fix our connection. Our Fibre connection has been out since the 7th of March 2023... and frankly no one seems to care that we are paying customers who have not been able to connect to Fibre. Ticket MWB***6. This is beyond ridiculous...really so disappointed