TS
TRACY S
1 reviews | Active since Dec 2017
10 Dec 2025, 17:06
No sense of urgency and no good service
I am not sure why no one responds to emails, calls and the Whatsapp. Its a struggle to get assisted. Send 5 emails already to Pop for my account however no one is responding, Have been holding a call for 2 hours and still no assistance. No sense of urgency at all, can someone please assist with my connection
Helpful (0)
Replies (13)0
Replies (13)TS
TRACY S's updateReviewer Update
10 Dec 2025, 17:41Why is no one responding to emails and calls . Can someone please respond
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TRACY S's update10 Dec 2025, 17:41
Reviewer Update
Why is no one responding to emails and calls . Can someone please respond
MetroFibre Networx's replyOfficial
10 Dec 2025, 17:44Dear Tracy Sesenyi
We understand the frustration caused by the delays in responding to your emails, calls, and messages. We acknowledge that the service experience you’ve encountered does not meet the standard we aim to provide.
Please be assured that we are looking into your issue as a priority. Our team will investigate your account and provide updates as soon as possible to restore your connection.
We appreciate your patience while this matter is being addressed and will keep you informed of progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Dec 2025, 17:44
Official
Dear Tracy Sesenyi
We understand the frustration caused by the delays in responding to your emails, calls, and messages. We acknowledge that the service experience you’ve encountered does not meet the standard we aim to provide.
Please be assured that we are looking into your issue as a priority. Our team will investigate your account and provide updates as soon as possible to restore your connection.
We appreciate your patience while this matter is being addressed and will keep you informed of progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
TS
TRACY S's updateReviewer Update
10 Dec 2025, 17:52PLEASE RESPOND TO FTTHPOP EMAIL ADDRESS
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TRACY S's update10 Dec 2025, 17:52
Reviewer Update
PLEASE RESPOND TO FTTHPOP EMAIL ADDRESS
MetroFibre Networx's replyOfficial
10 Dec 2025, 17:54Your ticket has been escalated.
MetroFibre Networx's reply10 Dec 2025, 17:54
Official
Your ticket has been escalated.
TS
TRACY S's updateReviewer Update
10 Dec 2025, 17:55What needs to happen before I get assisted?
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TRACY S's update10 Dec 2025, 17:55
Reviewer Update
What needs to happen before I get assisted?
MetroFibre Networx's replyOfficial
10 Dec 2025, 17:58 I have responded to the ticket and escalated your POP to Finance, as they need to allocate the payment manually.
MetroFibre Networx's reply10 Dec 2025, 17:58
Official
I have responded to the ticket and escalated your POP to Finance, as they need to allocate the payment manually.
TS
TRACY S's updateReviewer Update
10 Dec 2025, 18:00Please
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TRACY S's update10 Dec 2025, 18:00
Reviewer Update
Please
MetroFibre Networx's replyOfficial
10 Dec 2025, 18:01Thank you.
MetroFibre Networx's reply10 Dec 2025, 18:01
Official
Thank you.
TS
TRACY S's updateReviewer Update
10 Dec 2025, 18:07Please advise as the are not able to locate the 2nd proof of payment. I sent both POP
TS
TRACY S's update10 Dec 2025, 18:07
Reviewer Update
Please advise as the are not able to locate the 2nd proof of payment. I sent both POP
MetroFibre Networx's replyOfficial
10 Dec 2025, 18:17The team is currently working on your query
MetroFibre Networx's reply10 Dec 2025, 18:17
Official
The team is currently working on your query
TS
TRACY S's updateReviewer Update
10 Dec 2025, 18:40I believe there's no honesty here now am not getting feedback or responded to . Its over 2 hours trying to get this resolved. I was not expecting this type of service from METROFIBRE. I don't think they put clients first
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TRACY S's update10 Dec 2025, 18:40
Reviewer Update
I believe there's no honesty here now am not getting feedback or responded to . Its over 2 hours trying to get this resolved. I was not expecting this type of service from METROFIBRE. I don't think they put clients first
TS
TRACY S's updateReviewer Update
10 Dec 2025, 18:41I must beg for a service
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TRACY S's update10 Dec 2025, 18:41
Reviewer Update
I must beg for a service
TS
TRACY S's updateReviewer Update
11 Dec 2025, 07:09What kind of a company is this ? To date I still have no connection. They **** to say it has been handled to date nothing. Instead you will be on a call for over 2 hours and then no one all of a sudden is available to assist. I see it as a pattern with their clients where they are complaining. Can someone have the audacity to resolve my issue.
TS
TRACY S's update11 Dec 2025, 07:09
Reviewer Update
What kind of a company is this ? To date I still have no connection. They **** to say it has been handled to date nothing. Instead you will be on a call for over 2 hours and then no one all of a sudden is available to assist. I see it as a pattern with their clients where they are complaining. Can someone have the audacity to resolve my issue.