GN
Geoffrey N
1 reviews | Active since Dec 2011
05 Oct 2022, 11:07
No rush at all to assist existing and loyal customer
I recently moved into a new house . I had Metrofibre through Afrihost at my previous residence and requested a migration to the new residence. However after receiving the key for my new house, I discovered that the previous tenants took the ONT box with them.
I immediately contacted Afrihost to try and resolve. After a lot of back and forth I got told MetroFibre would need to contact the previous tenants to get the ONT back and if they could not a new installation would be requested
This back and forth has been going on for a week now, with me doing the follow up the whole time.
I do not see why I have to wait for the previous tenants mistake, especially after I have been the one actively contacting the ISP. MetroFibre seem to have not rush and I am certain I will not be reimbursed by either Afrihost or MetroFibre for the cost of my data, needed to be able to work
This is very bad and disappointing service , after I was so excited to keep my business with Afrihost and MetroFibre
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
05 Oct 2022, 11:12Dear Geoffrey
Thank you for bringing this issue to attention and rating our services.
Please note that we will conduct an investigation and provide feedback as soon as we have more information.
One of our representatives will be in contact to assist accordingly.
Kind Regards,
MetroFibre
Thank you for bringing this issue to attention and rating our services.
Please note that we will conduct an investigation and provide feedback as soon as we have more information.
One of our representatives will be in contact to assist accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply05 Oct 2022, 11:12
Official
Dear Geoffrey
Thank you for bringing this issue to attention and rating our services.
Please note that we will conduct an investigation and provide feedback as soon as we have more information.
One of our representatives will be in contact to assist accordingly.
Kind Regards,
MetroFibre
Thank you for bringing this issue to attention and rating our services.
Please note that we will conduct an investigation and provide feedback as soon as we have more information.
One of our representatives will be in contact to assist accordingly.
Kind Regards,
MetroFibre
GN
Geoffrey N's updateReviewer Update
05 Oct 2022, 12:40Your office, in Centurion, is literally a few minutes away from my house. I am willing to just to go collect an ONT from there, as there is no reasonable way it can take this long to get sorted
GN
Geoffrey N's update05 Oct 2022, 12:40
Reviewer Update
Your office, in Centurion, is literally a few minutes away from my house. I am willing to just to go collect an ONT from there, as there is no reasonable way it can take this long to get sorted
MetroFibre Networx's replyOfficial
05 Oct 2022, 13:15Dear Geoffery
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
MetroFibre Networx's reply05 Oct 2022, 13:15
Official
Dear Geoffery
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
GN
Geoffrey N's updateReviewer Update
05 Oct 2022, 13:27I do not understand why I need to afford more time. To help your investigation along:
-previous tenants took ONT with them.
-I contacted Afrihost on Wednesday the 28th to inform them
-I was informed that Metrofibre would need to retrieve the ONT from previous tenants
-I was informed that previous tenants line/service would then need to be cancelled
-I was then informed that a new order for ONT would need to be placed
Any further details needed ?
I am at the point of wanting to cancel my service with Afrihost (and by doing so, my service with MetroFibre)
It is not my fault or mistake that the previous tenants took the ONT yet it is being made my problem and leaving my with money out of pocket, with having to constantly load data
This is ridiculous
-previous tenants took ONT with them.
-I contacted Afrihost on Wednesday the 28th to inform them
-I was informed that Metrofibre would need to retrieve the ONT from previous tenants
-I was informed that previous tenants line/service would then need to be cancelled
-I was then informed that a new order for ONT would need to be placed
Any further details needed ?
I am at the point of wanting to cancel my service with Afrihost (and by doing so, my service with MetroFibre)
It is not my fault or mistake that the previous tenants took the ONT yet it is being made my problem and leaving my with money out of pocket, with having to constantly load data
This is ridiculous
GN
Geoffrey N's update05 Oct 2022, 13:27
Reviewer Update
I do not understand why I need to afford more time. To help your investigation along:
-previous tenants took ONT with them.
-I contacted Afrihost on Wednesday the 28th to inform them
-I was informed that Metrofibre would need to retrieve the ONT from previous tenants
-I was informed that previous tenants line/service would then need to be cancelled
-I was then informed that a new order for ONT would need to be placed
Any further details needed ?
I am at the point of wanting to cancel my service with Afrihost (and by doing so, my service with MetroFibre)
It is not my fault or mistake that the previous tenants took the ONT yet it is being made my problem and leaving my with money out of pocket, with having to constantly load data
This is ridiculous
-previous tenants took ONT with them.
-I contacted Afrihost on Wednesday the 28th to inform them
-I was informed that Metrofibre would need to retrieve the ONT from previous tenants
-I was informed that previous tenants line/service would then need to be cancelled
-I was then informed that a new order for ONT would need to be placed
Any further details needed ?
I am at the point of wanting to cancel my service with Afrihost (and by doing so, my service with MetroFibre)
It is not my fault or mistake that the previous tenants took the ONT yet it is being made my problem and leaving my with money out of pocket, with having to constantly load data
This is ridiculous
MetroFibre Networx's replyOfficial
05 Oct 2022, 14:35Dear Geoffreey
Please note that we have been trying to contact you on the mobile number provided above and it goes to voicemail.
May you please provide us with an alternative number.
Kind Regards,
MetroFibre
Please note that we have been trying to contact you on the mobile number provided above and it goes to voicemail.
May you please provide us with an alternative number.
Kind Regards,
MetroFibre
MetroFibre Networx's reply05 Oct 2022, 14:35
Official
Dear Geoffreey
Please note that we have been trying to contact you on the mobile number provided above and it goes to voicemail.
May you please provide us with an alternative number.
Kind Regards,
MetroFibre
Please note that we have been trying to contact you on the mobile number provided above and it goes to voicemail.
May you please provide us with an alternative number.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
05 Oct 2022, 14:42Dear Geoffrey
Thank you for the above contact numbers.
please note that the contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Thank you for the above contact numbers.
please note that the contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply05 Oct 2022, 14:42
Official
Dear Geoffrey
Thank you for the above contact numbers.
please note that the contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Thank you for the above contact numbers.
please note that the contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
05 Oct 2022, 16:53Dear Geoffrey
Thank you for taking our call and for your patience.
We are glad that the issue has been resolved and you are now up and running.
Kind Regards,
MetroFibre
Thank you for taking our call and for your patience.
We are glad that the issue has been resolved and you are now up and running.
Kind Regards,
MetroFibre
MetroFibre Networx's reply05 Oct 2022, 16:53
Official
Dear Geoffrey
Thank you for taking our call and for your patience.
We are glad that the issue has been resolved and you are now up and running.
Kind Regards,
MetroFibre
Thank you for taking our call and for your patience.
We are glad that the issue has been resolved and you are now up and running.
Kind Regards,
MetroFibre