1 reviews | Active since May 2018
NO ROUTERS FROM METROFIBRE - TRUST THE REVIEWS!!!!
As a new customer I feel disgusted with the service received from this company... I get the feeling that they only sweet talk you until you sign the paperwork for wifi.. After that they just dont give a **** about your stories. Before ordering from metrofibre i checked all the Hello peter reviews and it was eye catching to see so many people complaint about outstanding routers and network failure... I thought i would look pass this and order from them... Well well... when my husband was on the phone with Janine Du Preez from metro fibre, my husband asked her about the router delay, she promised that they do have routers in stock and that wont be the delayed, well vumatel installed their system on the 5th and my husband sent her a mail to ask about the wireless router and when the router will be delivered. She rep**** back via mail that she will forward his mail to the orders department.
To date still no phonecall or mail to explain the waiting period on the routers... My husband had to mail again but with no reply.
I feel that this is not the type of service I need, and I also feel that everything can just go from bad to worst in a split second. I should have trusted my gut.
Shame on you metrofibre... You still gone loose alot of new customers
Thank you for taking the time to answer my call.
I send my sincere apologies for the poor service that you have been receiving.
I have arranged to have your router delivered tomorrow; I did inform the orders department that you will only be able at 15H00.
We will do our at most to have the router delivered when it is convenient for you.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
I send my sincere apologies for the poor service that you have been receiving.
I have arranged to have your router delivered tomorrow; I did inform the orders department that you will only be able at 15H00.
We will do our at most to have the router delivered when it is convenient for you.
Kind Regards
MetroFibre
Shannen
Phone customer care support and you get told that vumatel is down and they can't assist. This service has given more blowouts than Eskom. Regret on high levels. I WILL NOT RECOMMEND ANYONE TO THIS NETWORK 😤
Phone customer care support and you get told that vumatel is down and they can't assist. This service has given more blowouts than Eskom. Regret on high levels. I WILL NOT RECOMMEND ANYONE TO THIS NETWORK 😤
