SP
Steven P
1 reviews | Active since Jun 2025
10 Feb 2026, 18:44
No revolving problems here.
If they weren't the only fiber company in my are id have switched already! My debit order went off as per usual,so i went on with life only to receive a wattsapp that my acc is going to be stopped due to no payment. Go to my banking app to see they paid the money back (i checked there was money in all my accounts so no need to do so) just to find out i now have to pay double the amount to activateit again! I phoned them and was put on hold for 10 minutes only for line to be cut of. I logged several tickets. Sent wattsapps Sent emails And tried to phone again. Yet stil no call back no answer NOTHING. This feels like a ****.
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Replies (2)
MetroFibre Networx's replyOfficial
10 Feb 2026, 18:51Dear Steven Pelser
Thank you for sharing your experience. We understand how upsetting and disruptive this situation has been, particularly when payment was made as expected, and service was still affected.
The reversal of your debit order, the subsequent suspension notice, and the lack of timely feedback after multiple follow-ups are not acceptable outcomes. This does not align with the level of service we aim to provide, and the inconvenience and frustration caused are fully acknowledged.
Your billing and service status are being reviewed as a priority to determine why the debit order was reversed and why a reconnection amount was requested. The matter has been escalated to the relevant billing and technical teams for urgent attention, and we are pushing for clear feedback and corrective action.
We also recognise the impact of unanswered calls, cut-off lines, and unresponded tickets. This has been raised internally to ensure the communication breakdown is addressed.
Further feedback will be provided as soon as confirmation is received. We appreciate your allowing us the opportunity to investigate and correct this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience. We understand how upsetting and disruptive this situation has been, particularly when payment was made as expected, and service was still affected.
The reversal of your debit order, the subsequent suspension notice, and the lack of timely feedback after multiple follow-ups are not acceptable outcomes. This does not align with the level of service we aim to provide, and the inconvenience and frustration caused are fully acknowledged.
Your billing and service status are being reviewed as a priority to determine why the debit order was reversed and why a reconnection amount was requested. The matter has been escalated to the relevant billing and technical teams for urgent attention, and we are pushing for clear feedback and corrective action.
We also recognise the impact of unanswered calls, cut-off lines, and unresponded tickets. This has been raised internally to ensure the communication breakdown is addressed.
Further feedback will be provided as soon as confirmation is received. We appreciate your allowing us the opportunity to investigate and correct this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Feb 2026, 18:51
Official
Dear Steven Pelser
Thank you for sharing your experience. We understand how upsetting and disruptive this situation has been, particularly when payment was made as expected, and service was still affected.
The reversal of your debit order, the subsequent suspension notice, and the lack of timely feedback after multiple follow-ups are not acceptable outcomes. This does not align with the level of service we aim to provide, and the inconvenience and frustration caused are fully acknowledged.
Your billing and service status are being reviewed as a priority to determine why the debit order was reversed and why a reconnection amount was requested. The matter has been escalated to the relevant billing and technical teams for urgent attention, and we are pushing for clear feedback and corrective action.
We also recognise the impact of unanswered calls, cut-off lines, and unresponded tickets. This has been raised internally to ensure the communication breakdown is addressed.
Further feedback will be provided as soon as confirmation is received. We appreciate your allowing us the opportunity to investigate and correct this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience. We understand how upsetting and disruptive this situation has been, particularly when payment was made as expected, and service was still affected.
The reversal of your debit order, the subsequent suspension notice, and the lack of timely feedback after multiple follow-ups are not acceptable outcomes. This does not align with the level of service we aim to provide, and the inconvenience and frustration caused are fully acknowledged.
Your billing and service status are being reviewed as a priority to determine why the debit order was reversed and why a reconnection amount was requested. The matter has been escalated to the relevant billing and technical teams for urgent attention, and we are pushing for clear feedback and corrective action.
We also recognise the impact of unanswered calls, cut-off lines, and unresponded tickets. This has been raised internally to ensure the communication breakdown is addressed.
Further feedback will be provided as soon as confirmation is received. We appreciate your allowing us the opportunity to investigate and correct this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
SP
Steven P's updateReviewer Update
10 Feb 2026, 21:00The proof is in the pudding...
SP
Steven P's update10 Feb 2026, 21:00
Reviewer Update
The proof is in the pudding...