jM
jacob M
1 reviews | Active since May 2015
29 Dec 2023, 11:33
No response only auto response from Hellopeter.com
I have sent multiple emails to this Metro Fibre company to come and collect their device since I have been disconnected for the past 3 month whiles making payments. Currently I cannot move to another service provider due to this contract. No one is responding to my emails, you will only get an auto response on Hellopeter.com ' we do apologies we are working on it'.... Guys I don't have words - PLEASE STAY AWAY FROM METROFIBRE
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MetroFibre Networx's replyOfficial
29 Dec 2023, 11:52 Dear Jacob,
Thank you for taking the time to bring to our attention the difficulties you have been experiencing with our services.
We apologize that our services have not been up to your expectations, and we sincerely apologize for any inconvenience this might have caused you.
Customer satisfaction is our top priority, and it is our desire to see that customers are satisfied with our services at all levels and find the best possible way to fix any problem they might encounter.
Kindly note we have sent you an email so we can assist you accordingly.
Kind Regards,
Ime.
Thank you for taking the time to bring to our attention the difficulties you have been experiencing with our services.
We apologize that our services have not been up to your expectations, and we sincerely apologize for any inconvenience this might have caused you.
Customer satisfaction is our top priority, and it is our desire to see that customers are satisfied with our services at all levels and find the best possible way to fix any problem they might encounter.
Kindly note we have sent you an email so we can assist you accordingly.
Kind Regards,
Ime.
Best regards,
MetroFibre Networx's reply29 Dec 2023, 11:52
Official
Dear Jacob,
Thank you for taking the time to bring to our attention the difficulties you have been experiencing with our services.
We apologize that our services have not been up to your expectations, and we sincerely apologize for any inconvenience this might have caused you.
Customer satisfaction is our top priority, and it is our desire to see that customers are satisfied with our services at all levels and find the best possible way to fix any problem they might encounter.
Kindly note we have sent you an email so we can assist you accordingly.
Kind Regards,
Ime.
Thank you for taking the time to bring to our attention the difficulties you have been experiencing with our services.
We apologize that our services have not been up to your expectations, and we sincerely apologize for any inconvenience this might have caused you.
Customer satisfaction is our top priority, and it is our desire to see that customers are satisfied with our services at all levels and find the best possible way to fix any problem they might encounter.
Kindly note we have sent you an email so we can assist you accordingly.
Kind Regards,
Ime.
Best regards,