No response on ticket logged in Feb

As per Ticket 71251 Open (Updated) --> Pls help - Router logged on 16 Feb, again on 9 March, again on 9 Apr & 28 Apr - you have not responded, rep**** or called!

When Peter came through last year & set up my fibre at 281 Inyati Sands, there was a router there that belonged to the Landlady. This was left there by SADV when she cancelled her contract. As there wasn’t as sticker on the router, Peter took it & replaced it. I now owe the Landlady her router back & I’ve addressed this with Peter to no avail. Please help – I need that router or a replacement router back.