no reply or service from Metro Fibre

My fibre cable got damaged by a contractor who is busy with renovations to our house. I have contacted metro fibre on Thursday the 3rd of June to ask that they would come to repair the cable. I got an email from Clarissa asking for photos to assess the damage on the same day. I have sent the photos on Friday morning the 4th of June. In the mean time i tried to contact their offices and speak to the technical office. I could not get through. The switchboard operator said she would leave a message and they would come back to me. On Saturday i received another email asking for the same photos. I rep**** on Monday that i have sent the photos but i will sent it again. On Tuesday i got a message from Chandre asking for photos again. I have tried since then to contact the two ladies but always get the same reply that they are busy on the phone. I have left messages that they should contact me but was unsuccessful in contacting them. My cable is still not repaired and i get no service from Metro fibre. Very bad service.