KZ
KANGWA Z
1 reviews | Active since Oct 2015
12 Apr 2025, 05:11
No Refund on money owed to me
Such insensitive service provider who are not interested in quality service. Am sitting with a pending refund from them for over 45 days. They promised that refund will reflect on 11 April 2025 and this is after endless follow ups. I still have not received the refund! They charge for everyt6including transfer of service if you are moving house and its the reason I cancelled with them. Horrible service provider!!!
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MetroFibre Networx's replyOfficial
12 Apr 2025, 08:17Dear KANGWA ZULU,
Thank you for reaching out and sharing your experience.
We completely understand how frustrating it is to be waiting this long for a refund, especially after multiple follow-ups and clear expectations.
This is not the experience we aim to deliver, and we appreciate you bringing it to our attention.
This is not the experience we aim to deliver, and we appreciate you bringing it to our attention.
Please note that the relevant department handling refunds is currently unavailable, but they will be back on Monday morning. We will escalate your case as a priority to ensure it is reviewed and addressed as soon as the team returns to duty.
We value your feedback and are committed to ensuring the matter is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Apr 2025, 08:17
Official
Dear KANGWA ZULU,
Thank you for reaching out and sharing your experience.
We completely understand how frustrating it is to be waiting this long for a refund, especially after multiple follow-ups and clear expectations.
This is not the experience we aim to deliver, and we appreciate you bringing it to our attention.
This is not the experience we aim to deliver, and we appreciate you bringing it to our attention.
Please note that the relevant department handling refunds is currently unavailable, but they will be back on Monday morning. We will escalate your case as a priority to ensure it is reviewed and addressed as soon as the team returns to duty.
We value your feedback and are committed to ensuring the matter is resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations