RB
Riaal B
1 reviews | Active since Sept 2025
09 Dec 2025, 11:57
No refund no servive paid for no communication useless
I have to write a new review as i get no joy from metro fibre , metro fibre cant deliver what i paid for , i just want my refund , but you get no joy from them, just a automated reply of they will attemd to you , thats where it stop , i cant believe they in business as you see numerous complains daily , what a schocker , plse be aware if you want to fo business with them
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
09 Dec 2025, 14:58Dear Riaal
Thank you for reaching out and for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you have experienced. Please note that we have escalated your refund request to our Finance Department, and they will be in contact with you directly to assist as a matter of urgency.
We understand how frustrating this has been for you, and we appreciate your patience while we work to resolve the matter as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you have experienced. Please note that we have escalated your refund request to our Finance Department, and they will be in contact with you directly to assist as a matter of urgency.
We understand how frustrating this has been for you, and we appreciate your patience while we work to resolve the matter as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply09 Dec 2025, 14:58
Official
Dear Riaal
Thank you for reaching out and for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you have experienced. Please note that we have escalated your refund request to our Finance Department, and they will be in contact with you directly to assist as a matter of urgency.
We understand how frustrating this has been for you, and we appreciate your patience while we work to resolve the matter as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you have experienced. Please note that we have escalated your refund request to our Finance Department, and they will be in contact with you directly to assist as a matter of urgency.
We understand how frustrating this has been for you, and we appreciate your patience while we work to resolve the matter as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
RB
Riaal B's updateReviewer Update
10 Dec 2025, 19:04What an absolute joke , another 24 hrs gone by , i dis not receive any communication for there admin dep , for my refund , as in there answer to my complain . I would like to know how does a company survive in this economical climate , i see that only today 10/12 they have 8 bad reviews ? . I think this should be fwd to the consumer tribunal, such service and way of dealing not what one should be able to deal with , i think it time to get this to the attention of consumer protector and gov tribunal , schocking
RB
Riaal B's update10 Dec 2025, 19:04
Reviewer Update
What an absolute joke , another 24 hrs gone by , i dis not receive any communication for there admin dep , for my refund , as in there answer to my complain . I would like to know how does a company survive in this economical climate , i see that only today 10/12 they have 8 bad reviews ? . I think this should be fwd to the consumer tribunal, such service and way of dealing not what one should be able to deal with , i think it time to get this to the attention of consumer protector and gov tribunal , schocking
MetroFibre Networx's replyOfficial
10 Dec 2025, 19:36Good Day
We have followed up again with the Finance Department and requested urgent attention to the matter.
We will advise once we have received feedback.
We have followed up again with the Finance Department and requested urgent attention to the matter.
We will advise once we have received feedback.
MetroFibre Networx's reply10 Dec 2025, 19:36
Official
Good Day
We have followed up again with the Finance Department and requested urgent attention to the matter.
We will advise once we have received feedback.
We have followed up again with the Finance Department and requested urgent attention to the matter.
We will advise once we have received feedback.
RB
Riaal B's updateReviewer Update
12 Dec 2025, 12:13Once again , we heading for end of the week , off co**** metro still keep up therr top class non service delivery , no communication as promised from there finance dep , if any department ever deliver, no refund , no service from 27/11 , what can i say , lets see how many bad reviews they too today , maybe more than the 8 the prevouis 2 days
RB
Riaal B's update12 Dec 2025, 12:13
Reviewer Update
Once again , we heading for end of the week , off co**** metro still keep up therr top class non service delivery , no communication as promised from there finance dep , if any department ever deliver, no refund , no service from 27/11 , what can i say , lets see how many bad reviews they too today , maybe more than the 8 the prevouis 2 days