OM
Owami M
1 reviews | Active since Nov 2019
06 Jan 2023, 09:05
No Refund for Faulty UPS
Please avoid MetroFibre. They sold us a faulty UPS for the wifi, which would not last more than 10 minutes during load shedding. After weeks of emailing them, this was finally collected, but this has not been refunded/ credited to my account. I've been sent to different departments, promised to receive a refund, but this has not happened. I now send emails, which are not being responded to. I would never recommend MetroFibre to anyone. Very disappointed with MetroFibre and their poor service.
Helpful (0)
Replies (15)0
Replies (15)
MetroFibre Networx's replyOfficial
06 Jan 2023, 10:02Dear Owami
Thank you for bringing this to our attention.
I have liaised with the relevant department and have requested urgent feedback, as soon as I have feedback I will definitely let you know what the outcome is.
Thank you.
Kind Regards
MetroFibre
Shannen
Thank you for bringing this to our attention.
I have liaised with the relevant department and have requested urgent feedback, as soon as I have feedback I will definitely let you know what the outcome is.
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply06 Jan 2023, 10:02
Official
Dear Owami
Thank you for bringing this to our attention.
I have liaised with the relevant department and have requested urgent feedback, as soon as I have feedback I will definitely let you know what the outcome is.
Thank you.
Kind Regards
MetroFibre
Shannen
Thank you for bringing this to our attention.
I have liaised with the relevant department and have requested urgent feedback, as soon as I have feedback I will definitely let you know what the outcome is.
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's replyOfficial
06 Jan 2023, 10:24Dear Owami
Please note that we did receive feedback from our relevant department, we are waiting feedback from finance as a refund request was sent.
Thank you.
Kind Regards
MetroFibre
Shannen
Please note that we did receive feedback from our relevant department, we are waiting feedback from finance as a refund request was sent.
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply06 Jan 2023, 10:24
Official
Dear Owami
Please note that we did receive feedback from our relevant department, we are waiting feedback from finance as a refund request was sent.
Thank you.
Kind Regards
MetroFibre
Shannen
Please note that we did receive feedback from our relevant department, we are waiting feedback from finance as a refund request was sent.
Thank you.
Kind Regards
MetroFibre
Shannen
OM
Owami M's updateReviewer Update
06 Jan 2023, 10:59Hi Shannen,
I await movement on this, as I have already been told this. Please may you contact me directly, as you have my details on the system. What is the ETA for my refund?
I await movement on this, as I have already been told this. Please may you contact me directly, as you have my details on the system. What is the ETA for my refund?
OM
Owami M's update06 Jan 2023, 10:59
Reviewer Update
Hi Shannen,
I await movement on this, as I have already been told this. Please may you contact me directly, as you have my details on the system. What is the ETA for my refund?
I await movement on this, as I have already been told this. Please may you contact me directly, as you have my details on the system. What is the ETA for my refund?
MetroFibre Networx's replyOfficial
06 Jan 2023, 13:19Dear Owami
Thank you for taking my call.
Please note that I will send you and email with what has been disgusted telephonically.
Kind Regards
MetroFibre
Shannen
Thank you for taking my call.
Please note that I will send you and email with what has been disgusted telephonically.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply06 Jan 2023, 13:19
Official
Dear Owami
Thank you for taking my call.
Please note that I will send you and email with what has been disgusted telephonically.
Kind Regards
MetroFibre
Shannen
Thank you for taking my call.
Please note that I will send you and email with what has been disgusted telephonically.
Kind Regards
MetroFibre
Shannen
OM
Owami M's updateReviewer Update
06 Jan 2023, 13:49Thanks. I await your email.
OM
Owami M's update06 Jan 2023, 13:49
Reviewer Update
Thanks. I await your email.
MetroFibre Networx's replyOfficial
06 Jan 2023, 14:10Dear Owami
Thank thank you.
Kind Regards
MetroFibre
Shannen
Thank thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply06 Jan 2023, 14:10
Official
Dear Owami
Thank thank you.
Kind Regards
MetroFibre
Shannen
Thank thank you.
Kind Regards
MetroFibre
Shannen
OM
Owami M's updateReviewer Update
07 Jan 2023, 09:36Hi Shannen,
Please advise on the email you mentioned you’d send? This is still not in my mailbox.
Please advise on the email you mentioned you’d send? This is still not in my mailbox.
OM
Owami M's update07 Jan 2023, 09:36
Reviewer Update
Hi Shannen,
Please advise on the email you mentioned you’d send? This is still not in my mailbox.
Please advise on the email you mentioned you’d send? This is still not in my mailbox.
MetroFibre Networx's replyOfficial
07 Jan 2023, 09:44Good day Owami.
Trust you are well.
Kindly note we do apologies for the below.
Kindly note we will send you an email shortly, include all relevant departments so we may get assistance.
Kind Regards
Keatlegile
Trust you are well.
Kindly note we do apologies for the below.
Kindly note we will send you an email shortly, include all relevant departments so we may get assistance.
Kind Regards
Keatlegile
MetroFibre Networx's reply07 Jan 2023, 09:44
Official
Good day Owami.
Trust you are well.
Kindly note we do apologies for the below.
Kindly note we will send you an email shortly, include all relevant departments so we may get assistance.
Kind Regards
Keatlegile
Trust you are well.
Kindly note we do apologies for the below.
Kindly note we will send you an email shortly, include all relevant departments so we may get assistance.
Kind Regards
Keatlegile
OM
Owami M's updateReviewer Update
13 Jan 2023, 08:42Please advise on the emails being sent to finance? I have not received communication from them after being told to contact them. Once again, emails are not being responded to. This is ridiculous.
OM
Owami M's update13 Jan 2023, 08:42
Reviewer Update
Please advise on the emails being sent to finance? I have not received communication from them after being told to contact them. Once again, emails are not being responded to. This is ridiculous.
OM
Owami M's updateReviewer Update
18 Jan 2023, 08:48Please advise on the lack of response from your finance team once again? This cannot be how your teams work…
OM
Owami M's update18 Jan 2023, 08:48
Reviewer Update
Please advise on the lack of response from your finance team once again? This cannot be how your teams work…
MetroFibre Networx's replyOfficial
18 Jan 2023, 12:38Good Day Owami
We are following up with the Finance team and will give you feedback in due course.
Kind Regards
MetroFibre
Shanice
We are following up with the Finance team and will give you feedback in due course.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply18 Jan 2023, 12:38
Official
Good Day Owami
We are following up with the Finance team and will give you feedback in due course.
Kind Regards
MetroFibre
Shanice
We are following up with the Finance team and will give you feedback in due course.
Kind Regards
MetroFibre
Shanice
OM
Owami M's updateReviewer Update
19 Jan 2023, 11:06Thanks. I await feedback, as I have not yet been responded to.
OM
Owami M's update19 Jan 2023, 11:06
Reviewer Update
Thanks. I await feedback, as I have not yet been responded to.
MetroFibre Networx's replyOfficial
19 Jan 2023, 14:52Good day Owami.
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
MetroFibre Networx's reply19 Jan 2023, 14:52
Official
Good day Owami.
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
OM
Owami M's updateReviewer Update
20 Jan 2023, 08:53Please advise on when your finance team/ sales support rep will contact me? It’s been nearly 2 months and no refund or resolution.
OM
Owami M's update20 Jan 2023, 08:53
Reviewer Update
Please advise on when your finance team/ sales support rep will contact me? It’s been nearly 2 months and no refund or resolution.
MetroFibre Networx's replyOfficial
21 Jan 2023, 06:38Good morning Owami,
We would like to bring this review up to date as well by advising that we will give you a call on Monday.
Please note that this matter has been escalated to the creditor's department.
Kindest Regards
Clarisa
Metrofibre
We would like to bring this review up to date as well by advising that we will give you a call on Monday.
Please note that this matter has been escalated to the creditor's department.
Kindest Regards
Clarisa
Metrofibre
MetroFibre Networx's reply21 Jan 2023, 06:38
Official
Good morning Owami,
We would like to bring this review up to date as well by advising that we will give you a call on Monday.
Please note that this matter has been escalated to the creditor's department.
Kindest Regards
Clarisa
Metrofibre
We would like to bring this review up to date as well by advising that we will give you a call on Monday.
Please note that this matter has been escalated to the creditor's department.
Kindest Regards
Clarisa
Metrofibre