RB
Riaal B
1 reviews | Active since Sept 2025
18 Dec 2025, 18:08
No refund , empty promises, *****ulent dealings
Another rewiev, i hope people see this , after numerous request , reviews , i still have no joy , just empty promises, i paid 27/11 ,after numerous mails request, phone calls i was told they cant deliver what i paid for . I was promised that the finance department will refund me ,another week gone by , nothing at all , i think i must now just accept they are a ***** , stole my money , so potential customers be warned , this company will just take your money , and if they deliver it will be pathetic service
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
18 Dec 2025, 18:25Dear Riaal Booysen
Thank you for bringing this to our attention. We understand how frustrating this experience has been, particularly given the time that has passed since you paid on 27/11 and the lack of resolution to date.
The service you initially paid for could not be fulfilled, and this should have been communicated and handled more efficiently. We have escalated this matter internally and will request that our finance team review your case and provide assistance regarding the outstanding refund.
This situation does not reflect the standard we aim to deliver, and we take feedback like this seriously. A member of our team will follow up directly once the finance review has been completed.We appreciate you raising your concerns and allowing us the opportunity to address them.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how frustrating this experience has been, particularly given the time that has passed since you paid on 27/11 and the lack of resolution to date.
The service you initially paid for could not be fulfilled, and this should have been communicated and handled more efficiently. We have escalated this matter internally and will request that our finance team review your case and provide assistance regarding the outstanding refund.
This situation does not reflect the standard we aim to deliver, and we take feedback like this seriously. A member of our team will follow up directly once the finance review has been completed.We appreciate you raising your concerns and allowing us the opportunity to address them.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Dec 2025, 18:25
Official
Dear Riaal Booysen
Thank you for bringing this to our attention. We understand how frustrating this experience has been, particularly given the time that has passed since you paid on 27/11 and the lack of resolution to date.
The service you initially paid for could not be fulfilled, and this should have been communicated and handled more efficiently. We have escalated this matter internally and will request that our finance team review your case and provide assistance regarding the outstanding refund.
This situation does not reflect the standard we aim to deliver, and we take feedback like this seriously. A member of our team will follow up directly once the finance review has been completed.We appreciate you raising your concerns and allowing us the opportunity to address them.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how frustrating this experience has been, particularly given the time that has passed since you paid on 27/11 and the lack of resolution to date.
The service you initially paid for could not be fulfilled, and this should have been communicated and handled more efficiently. We have escalated this matter internally and will request that our finance team review your case and provide assistance regarding the outstanding refund.
This situation does not reflect the standard we aim to deliver, and we take feedback like this seriously. A member of our team will follow up directly once the finance review has been completed.We appreciate you raising your concerns and allowing us the opportunity to address them.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
RB
Riaal B's updateReviewer Update
18 Dec 2025, 18:27Another automative response , but thats whete it stop , why even reply , pathetic
RB
Riaal B's update18 Dec 2025, 18:27
Reviewer Update
Another automative response , but thats whete it stop , why even reply , pathetic
MetroFibre Networx's replyOfficial
18 Dec 2025, 18:57 We have escalated the matter to the relevant department, which will provide further assistance.
MetroFibre Networx's reply18 Dec 2025, 18:57
Official
We have escalated the matter to the relevant department, which will provide further assistance.
RB
Riaal B's updateReviewer Update
19 Dec 2025, 11:20And so , another. halfday gone by , not even a reply or communication, on my refund , i suppose i wont hear or get my refund , i will keep on giving reviews , but will now , lay a official complain by dep trade and industries, aswell as at the consumer protecter , how can you still be allowed to fo business ???
RB
Riaal B's update19 Dec 2025, 11:20
Reviewer Update
And so , another. halfday gone by , not even a reply or communication, on my refund , i suppose i wont hear or get my refund , i will keep on giving reviews , but will now , lay a official complain by dep trade and industries, aswell as at the consumer protecter , how can you still be allowed to fo business ???
MetroFibre Networx's replyOfficial
19 Dec 2025, 11:39 Thank you for your continued engagement. We acknowledge your frustration and understand your concern regarding the lack of communication on the refund.
Your matter has been marked as urgent, and we have requested immediate assistance from the relevant department to provide feedback. This has been escalated for priority attention.
Once feedback is received, communication will be shared accordingly. We appreciate your patience while this is being addressed.
Your matter has been marked as urgent, and we have requested immediate assistance from the relevant department to provide feedback. This has been escalated for priority attention.
Once feedback is received, communication will be shared accordingly. We appreciate your patience while this is being addressed.
MetroFibre Networx's reply19 Dec 2025, 11:39
Official
Thank you for your continued engagement. We acknowledge your frustration and understand your concern regarding the lack of communication on the refund.
Your matter has been marked as urgent, and we have requested immediate assistance from the relevant department to provide feedback. This has been escalated for priority attention.
Once feedback is received, communication will be shared accordingly. We appreciate your patience while this is being addressed.
Your matter has been marked as urgent, and we have requested immediate assistance from the relevant department to provide feedback. This has been escalated for priority attention.
Once feedback is received, communication will be shared accordingly. We appreciate your patience while this is being addressed.