No network for 7 days

Still no network after 7 days, I have logged a ticked #67427 and whenever I phone to make a follow up, I'm being sent from pillar to post. No one wants to take accountability.

Metro Fibre /Home connect please fix this!! I am paying for these services incase you forgot. I've spent a lot in airtime trying to get a solution but all I get in the end is people who don't seem to know what is going on there. You can't blame loadshedding every time, because we haven't been load shed in 3 days, so what is your reason? We installed fiber for convenience, to be able to work from home and even for the kids to do their home schooling during this trying time(covid19) but now we spending more money buying data and calling your useless call center.