LT
LUFUNO T
1 reviews | Active since Sept 2024
18 Sept 2025, 18:17
No Network Connection
MetroFibre doesn’t even deserve this one star… 4 full days without WIFI connection in my house, numerous calls and still they ain’t helping, all we get is different ticket numbers and empty promises about the technician coming to our house to check what’s the problem could be. But every month they deduct the full premium for them to deliver such service.,
Tomorrow morning am cancelling this ******* company that is so *********** and full of lies and empty promises.
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
18 Sept 2025, 19:03Dear Lufuno
We understand the frustration and inconvenience caused by the extended delay in resolving your connectivity issue. Please be assured that your query has been escalated to our Maintenance Department, and we have requested that you be contacted urgently to assist you as soon as possible.
We understand how disruptive this experience has been and appreciate your patience while we work to resolve it. Our team will keep you updated on the progress to ensure that this matter is handled with the urgency it deserves.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand the frustration and inconvenience caused by the extended delay in resolving your connectivity issue. Please be assured that your query has been escalated to our Maintenance Department, and we have requested that you be contacted urgently to assist you as soon as possible.
We understand how disruptive this experience has been and appreciate your patience while we work to resolve it. Our team will keep you updated on the progress to ensure that this matter is handled with the urgency it deserves.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Sept 2025, 19:03
Official
Dear Lufuno
We understand the frustration and inconvenience caused by the extended delay in resolving your connectivity issue. Please be assured that your query has been escalated to our Maintenance Department, and we have requested that you be contacted urgently to assist you as soon as possible.
We understand how disruptive this experience has been and appreciate your patience while we work to resolve it. Our team will keep you updated on the progress to ensure that this matter is handled with the urgency it deserves.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand the frustration and inconvenience caused by the extended delay in resolving your connectivity issue. Please be assured that your query has been escalated to our Maintenance Department, and we have requested that you be contacted urgently to assist you as soon as possible.
We understand how disruptive this experience has been and appreciate your patience while we work to resolve it. Our team will keep you updated on the progress to ensure that this matter is handled with the urgency it deserves.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
LT
LUFUNO T's updateReviewer Update
18 Sept 2025, 19:05What you are saying here is what I have been told for full 4 days and nothing is being done, no one even calls us back to update on what’s happening. What will change now?
LT
LUFUNO T's update18 Sept 2025, 19:05
Reviewer Update
What you are saying here is what I have been told for full 4 days and nothing is being done, no one even calls us back to update on what’s happening. What will change now?
MetroFibre Networx's replyOfficial
18 Sept 2025, 19:11The above has been noted.
You will be contacted as soon as possible.
You will be contacted as soon as possible.
MetroFibre Networx's reply18 Sept 2025, 19:11
Official
The above has been noted.
You will be contacted as soon as possible.
You will be contacted as soon as possible.
MetroFibre Networx's replyOfficial
18 Sept 2025, 19:42Thank you. The Maintenance department has been advised
MetroFibre Networx's reply18 Sept 2025, 19:42
Official
Thank you. The Maintenance department has been advised