TN
Tiny N
1 reviews | Active since Apr 2015
06 Feb 2026, 14:51
No Network
I'm on the verge of losing my job due to poor network/constant disconnection. Metrofibre go is not interested in resolving this despite numerous emails and follow ups. Yes i want to cancel but i know i will be threatened that i must pay for that.
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MetroFibre Networx's replyOfficial
06 Feb 2026, 15:32Dear Tiny
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and distress this situation has caused, especially given the impact it is having on your work.
This is certainly not the experience we want for our customers. Please be assured that we already have your account details on hand and will escalate this matter to the relevant technical team for urgent investigation and resolution.
We appreciate you raising your concerns and will be in contact with you directly to provide updates as we work towards resolving this matter.
Kind regards
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and distress this situation has caused, especially given the impact it is having on your work.
This is certainly not the experience we want for our customers. Please be assured that we already have your account details on hand and will escalate this matter to the relevant technical team for urgent investigation and resolution.
We appreciate you raising your concerns and will be in contact with you directly to provide updates as we work towards resolving this matter.
Kind regards
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx
MetroFibre Networx's reply06 Feb 2026, 15:32
Official
Dear Tiny
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and distress this situation has caused, especially given the impact it is having on your work.
This is certainly not the experience we want for our customers. Please be assured that we already have your account details on hand and will escalate this matter to the relevant technical team for urgent investigation and resolution.
We appreciate you raising your concerns and will be in contact with you directly to provide updates as we work towards resolving this matter.
Kind regards
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and distress this situation has caused, especially given the impact it is having on your work.
This is certainly not the experience we want for our customers. Please be assured that we already have your account details on hand and will escalate this matter to the relevant technical team for urgent investigation and resolution.
We appreciate you raising your concerns and will be in contact with you directly to provide updates as we work towards resolving this matter.
Kind regards
Phindile Msokwini
Customer Complaints and Escalations Team Leader
Metrofibre Networx