P
Pierre
1 reviews | Active since Jan 2024
10 Nov 2025, 10:57
No Metro Fibre No!
I'm writing to express my frustration with the lack of response to my previous complaints about my internet service. Despite multiple attempts to contact you, I've been met with silence.
My account details: PIE 2191 I requested an extension on my cable I paid for it and after that total silence
I request urgent assistance to resolve this matter. If I don't hear back, I'll have to explore other options.
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MetroFibre Networx's replyOfficial
10 Nov 2025, 11:04Dear Pierre
Thank you for reaching out and bringing this to our attention. We understand your frustration and the importance of having your internet service work reliably.
We are currently reviewing your account and the request you submitted regarding the cable extension. A member of our team will be contacting you shortly to assist and ensure the matter is resolved as quickly as possible.
We appreciate your patience while we work on this and are committed to providing you with the support you need.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention. We understand your frustration and the importance of having your internet service work reliably.
We are currently reviewing your account and the request you submitted regarding the cable extension. A member of our team will be contacting you shortly to assist and ensure the matter is resolved as quickly as possible.
We appreciate your patience while we work on this and are committed to providing you with the support you need.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Nov 2025, 11:04
Official
Dear Pierre
Thank you for reaching out and bringing this to our attention. We understand your frustration and the importance of having your internet service work reliably.
We are currently reviewing your account and the request you submitted regarding the cable extension. A member of our team will be contacting you shortly to assist and ensure the matter is resolved as quickly as possible.
We appreciate your patience while we work on this and are committed to providing you with the support you need.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention. We understand your frustration and the importance of having your internet service work reliably.
We are currently reviewing your account and the request you submitted regarding the cable extension. A member of our team will be contacting you shortly to assist and ensure the matter is resolved as quickly as possible.
We appreciate your patience while we work on this and are committed to providing you with the support you need.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations