ZG
Zac G
1 reviews | Active since Jun 2015
31 May 2025, 09:13
No joy from Metrofibre
On 23 April this year I paid WebAfrica to get Metrofibre to connect me. Since then I have had endless conversations with WebAfrica, at the end of each one they say my order is 'still being processed' by metrofibre. On the most recent one; today they say 'Our brand manager reached out to Metrofibre and have received no feedback.' Metrofibre refuses to contact me. So after over a month I still have no wifi from Metrofibre.
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MetroFibre Networx's replyOfficial
31 May 2025, 10:58Dear Zac Graham
Thank you for bringing this to our attention and for your continued patience.
I completely understand how frustrating it must be to have gone this long without a resolution, especially after making a payment and following up several times. Clearly, this experience has not met the standard you expected, nor the one we aim to provide.
We’ve escalated this matter internally and our brand manager has reached out directly to Metrofibre, but as of now, we haven’t received a response from them. Please rest assured that we are continuing to push for urgent feedback and resolution on your behalf.
We value your time and trust, and we’re committed to seeing this through to completion as quickly as possible. I’ll personally keep you updated with any progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention and for your continued patience.
I completely understand how frustrating it must be to have gone this long without a resolution, especially after making a payment and following up several times. Clearly, this experience has not met the standard you expected, nor the one we aim to provide.
We’ve escalated this matter internally and our brand manager has reached out directly to Metrofibre, but as of now, we haven’t received a response from them. Please rest assured that we are continuing to push for urgent feedback and resolution on your behalf.
We value your time and trust, and we’re committed to seeing this through to completion as quickly as possible. I’ll personally keep you updated with any progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 May 2025, 10:58
Official
Dear Zac Graham
Thank you for bringing this to our attention and for your continued patience.
I completely understand how frustrating it must be to have gone this long without a resolution, especially after making a payment and following up several times. Clearly, this experience has not met the standard you expected, nor the one we aim to provide.
We’ve escalated this matter internally and our brand manager has reached out directly to Metrofibre, but as of now, we haven’t received a response from them. Please rest assured that we are continuing to push for urgent feedback and resolution on your behalf.
We value your time and trust, and we’re committed to seeing this through to completion as quickly as possible. I’ll personally keep you updated with any progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention and for your continued patience.
I completely understand how frustrating it must be to have gone this long without a resolution, especially after making a payment and following up several times. Clearly, this experience has not met the standard you expected, nor the one we aim to provide.
We’ve escalated this matter internally and our brand manager has reached out directly to Metrofibre, but as of now, we haven’t received a response from them. Please rest assured that we are continuing to push for urgent feedback and resolution on your behalf.
We value your time and trust, and we’re committed to seeing this through to completion as quickly as possible. I’ll personally keep you updated with any progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations