LN
Luleka N
1 reviews | Active since May 2021
03 Aug 2023, 21:54
No internet service for weeks it comes on and off and buffers like crazy
I don’t know how many times I’ve been sending emails to them.. no internet connection it comes back when it suits them. Come month end they will bill you in full with no explanation on why you didn’t have internet half the month.. my Neighbour just called me because I recommended them imagine.
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Replies (1)
MetroFibre Networx's replyOfficial
04 Aug 2023, 12:21Dear Luleka
We hope this message finds you in good health.
We are writing to inform you about a nationwide fibre outage that took place between last night and the early hours of this morning.
An unanticipated network event disrupted our fibre connectivity, resulting in interruptions in operation.
We hope this message finds you in good health.
We are writing to inform you about a nationwide fibre outage that took place between last night and the early hours of this morning.
An unanticipated network event disrupted our fibre connectivity, resulting in interruptions in operation.
We recognize the importance of a reliable internet connection in your everyday activities, and we sincerely regret any trouble this interruption has caused you.
Our dedicated network engineers worked tirelessly to resolve the issue as soon as possible, and we can now confirm that fibre access is fully restored.
Our staff has been diligently monitoring the network to ensure its stability, and we are confident that you will experience seamless and uninterrupted service moving forward.
We appreciate your patience throughout this unexpected issue, and we thank you for being our valued customer. We remain committed to providing you with dependable and high-quality internet service, and we will continue to take all necessary steps to ensure your satisfaction.
Kind Regards
Marilize
Kind Regards
Marilize
MetroFibre Networx's reply04 Aug 2023, 12:21
Official
Dear Luleka
We hope this message finds you in good health.
We are writing to inform you about a nationwide fibre outage that took place between last night and the early hours of this morning.
An unanticipated network event disrupted our fibre connectivity, resulting in interruptions in operation.
We hope this message finds you in good health.
We are writing to inform you about a nationwide fibre outage that took place between last night and the early hours of this morning.
An unanticipated network event disrupted our fibre connectivity, resulting in interruptions in operation.
We recognize the importance of a reliable internet connection in your everyday activities, and we sincerely regret any trouble this interruption has caused you.
Our dedicated network engineers worked tirelessly to resolve the issue as soon as possible, and we can now confirm that fibre access is fully restored.
Our staff has been diligently monitoring the network to ensure its stability, and we are confident that you will experience seamless and uninterrupted service moving forward.
We appreciate your patience throughout this unexpected issue, and we thank you for being our valued customer. We remain committed to providing you with dependable and high-quality internet service, and we will continue to take all necessary steps to ensure your satisfaction.
Kind Regards
Marilize
Kind Regards
Marilize