No internet service for 16 day out of 20 days

Hi Metrofiber network, do you guys even care about your client, I was out for 14 days because someone gave my port away to a new connection and that could have been solved if you sent someone on-site the next day instead of 14 days later. However good times does not last . Less than 36 hours after my fiber restores I am again off for 2 days now because you guys did maintenance in my estate and now I am again off. I really don’t know where you hire your contractors because the first fault comes from someone who obvious just decided to add a new client and kick out an old one, and I would not be surprised this instance it’s the same people who did it. I mean having internet service for just over 4 days out of 20 really makes Eskom and the post office looks reliable and your level of customer service make’s government departments looks good too.

I seriously hope you guys actually take action with the people who is working on the fiber in my area and send someone onsite tomorrow because you guys are so bad with if I had a Fiber alternative I would switch right away.