No Internet – MetroFibre Failing to Resolve

On the 8th of September, my area experienced several power outages. When the electricity was finally restored, my router started showing a red signal and I have had no network connection since. It has now been three days without WiFi, which is extremely frustrating.

I logged a support ticket (ID: 929964), but the only feedback I keep receiving is that the issue is "still under investigation." There has been no clear communication, timeline, or proper assistance from MetroFibre.

As a paying customer, I expect better service and quicker resolution. I urgently need my WiFi restored.