No internet line.

Hello MetroFibre, I have been calling MetroFibre for the past two days, I do not have Fibre coverage for some reason my internet line is down, I have called been made to hold then after they do not come back to me Thabile/Thobile, I have called and told they will call me after 15 minutes and they do not come back to me (by a guy agent) I am using my own Airtime to wait for 10 minutes because hey when you request for a call back they do not do anything about it. I have been made to wait and I an told of outage, whose Fault is it that I do not have proper service mine or yours? If it is your why am I being inconvenienced in a way, because I am sure that they only way I can inconvenience myself when it comes to Fibre it can be because I didn’t pay. What must happen MetroFibre, I NEED THE FIBRE RUNNING. I have really ran out of patience with this matter I cannot be compromised in this way as a customer two days without Fibre, when I have to work from home. Why am I paying for fibre if I will have to be inconvenienced in such a manner. I do not have 24 hour left in me to wait for this issue to be resolved because I know for a fact that you will not give me an extra 24 hours free Fibre. And I am not even asking for free fibre I am asking for things to work properly. I called and an agent said he will call back after fifteen minutes he did not call.