No internet for a more than a month

Been off the Internet, since the 9th of December till to date, been communicating with metro fibre or go support i don't know, with no help i am depending on the internet as i am working from home, now had to go to office some other days due to poor network from network providers. been calling metro fiber been sending emails with no answer to problem, vumatel came to my house to check the problem and was advised that it is the router sent mail, to metro fibre about that no luck, today morning new ticket was issued about red light i don't know where they taking that, i advise them if they cant fix my issue they should just cancel my contract but even on that i cant be assisted. Beside me calling or doing a follow up with you them no one else would do.